Welcome to Utah, set your watches back 80 years.
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Yes I E-Mailed the company and did quite a few fixes and still have problems, rather than go into that, here is an earlier post about the BC.I wore out my BC in about 50 10 Gal batches. I need to take it apart and clean it every time I use it. (The knurling is worn down and the back roller doesn’t catch.) I am limping through until I can afford to get a new mill. Great hearing all the opinions here to help me decide on what to buy for my next mill.Have you emailed the company about this situation? It doesn't seem right and if I had known of you situation I would have reconsidered my BC purchase.