Homebrewers Association | AHA Forum

General Category => Events => Topic started by: coons10 on July 31, 2012, 04:23:51 PM

Title: GABF Tix problem...?
Post by: coons10 on July 31, 2012, 04:23:51 PM
Any particular reason the ticketmaster is unable to process ticket orders for the GABF at this time?  Very frustrating!!!
Title: Re: GABF Tix problem...?
Post by: shockerengr on July 31, 2012, 04:26:49 PM
Any particular reason the ticketmaster is unable to process ticket orders for the GABF at this time?  Very frustrating!!!

Same troubles here....supposedly they're "working on it" and hope to have it fixed "soon"

Phone system is a no go because it's only set up for the public sales
Title: Re: GABF Tix problem...?
Post by: mihalybaci on July 31, 2012, 04:30:18 PM
Me and my brother are buying separately and we both have the problem. He's got through to the customer service rep, but I just get a busy signal......
Title: GABF Tix problem...?
Post by: ajk on July 31, 2012, 04:30:58 PM
Are you seeing the same behavior I am?  The site lets me select tickets; it's when I try to submit all my payment information that it says "There are problems with your submission".
Title: Re: GABF Tix problem...?
Post by: coons10 on July 31, 2012, 04:31:40 PM
It would be nice to hear something "official" from the aha on this matter.
Title: Re: GABF Tix problem...?
Post by: tjmoretto on July 31, 2012, 04:33:24 PM
Just talked with Ticketmaster customer care.  They claim there is a known issue and are working with AHA to fix it.  ETA is 30 mins.  Useless...!
Title: Re: GABF Tix problem...?
Post by: chemman14 on July 31, 2012, 04:33:48 PM
So frustrating. Maybe they will do away with ticketmaster next year. This is a joke
Title: Re: GABF Tix problem...?
Post by: chemman14 on July 31, 2012, 04:34:43 PM
Just talked with Ticketmaster customer care.  They claim there is a known issue and are working with AHA to fix it.  ETA is 30 mins.  Useless...!
They told me there was no ETA. Ticketmaster is a f##king joke. If I miss out on my tickets because of this I will be f##king furious
Title: Re: GABF Tix problem...?
Post by: khillje on July 31, 2012, 04:35:11 PM
glad to see everyone else is having this problem too.  their "live chat" is closed today and their phone line is busy.  sounds like a lot of angry beer drinkers!
Title: Re: GABF Tix problem...?
Post by: Lowell Brewing Co. on July 31, 2012, 04:35:29 PM
Yeah, had the same problem. Kept telling me to check the box at the bottom of the page...which I did to no avail. Actually got through on my iPhone to purchase them, not sure if the mobile site was different, but apparently it is. Try it out
Title: Re: GABF Tix problem...?
Post by: nedbrush on July 31, 2012, 04:39:12 PM
I was having the same problem, and it just worked for me (10:40MDT).  Good luck!
Title: Re: GABF Tix problem...?
Post by: khillje on July 31, 2012, 04:40:30 PM
It's working now!!
Title: Re: GABF Tix problem...?
Post by: chemman14 on July 31, 2012, 04:43:59 PM
It is up now, didnt see the option for the members only entrance though :/
Title: Re: GABF Tix problem...?
Post by: khillje on July 31, 2012, 04:46:53 PM
I guess people purchase through mobile aren't getting prompted for their member ID.  I see an issue coming in the near future.
Title: Re: GABF Tix problem...?
Post by: cmendez on July 31, 2012, 04:47:29 PM
After a call to Ticketmaster saying I'd get a call back (never happened) I got in too. But not before calling the AHA to say "uh, TICKETHORSE guys". I've had plenty of problems over the years with Ticketmaster, never any with TicketHorse. Lower fees, better customer service, e-tickets instantly.
Title: Re: GABF Tix problem...?
Post by: chemman14 on July 31, 2012, 04:48:34 PM
I guess people purchase through mobile aren't getting prompted for their member ID.  I see an issue coming in the near future.
I noticed this as well...
Title: Re: GABF Tix problem...?
Post by: Lowell Brewing Co. on July 31, 2012, 04:49:03 PM
I guess people purchase through mobile aren't getting prompted for their member ID.  I see an issue coming in the near future.

Yeah, I was surprised by that. Was never prompted for my member ID. I see a storm coming...
Title: Re: GABF Tix problem...?
Post by: xsists on July 31, 2012, 04:51:55 PM
My GF and I both have AHA memberships.  I ordered both sets of members only tickets with the same credit card, different AHA member numbers.  Anyone think this will be a problem?  2 on each member number.
Title: Re: GABF Tix problem...?
Post by: smoky201 on July 31, 2012, 04:52:04 PM
Same problems as everyone else!!!  >:(

THe mobile site did the trick for me. I was NOT asked for my AHA # though...
Title: Re: GABF Tix problem...?
Post by: Lowell Brewing Co. on July 31, 2012, 04:55:41 PM
AHA..get rid of Ticketmaster!
Title: Re: GABF Tix problem...?
Post by: chemman14 on July 31, 2012, 04:56:33 PM
AHA..get rid of Ticketmaster!
PLEASE!!!!!!!!
Title: Re: GABF Tix problem...?
Post by: smkranz on July 31, 2012, 05:04:29 PM
Made it through the regular site, finally.  Two tix for each session   ;D .  Fortunately, when the countdown timer for each transaction timed out, it let me "save for later".  Then once it started working, it actually just let me click through them one at a time.
Title: Re: GABF Tix problem...?
Post by: chemman14 on July 31, 2012, 05:06:42 PM
Made it through the regular site, finally.  Two tix for each session   ;D .  Fortunately, when the countdown timer for each transaction timed out, it let me "save for later".  Then once it started working, it actually just let me click through them one at a time.
Same, me and my roommate are going. I CANT WAITTTTTTTTT
Title: GABF Tix problem...?
Post by: ajk on July 31, 2012, 05:10:21 PM
AHA..get rid of Ticketmaster!
PLEASE!!!!!!!!

I'm not sure about the Colorado Convention Center, but a many venues have exclusivity agreements with TicketMaster.  So the Brewers Association may not have a choice unless they want to switch venues.
Title: Re: GABF Tix problem...?
Post by: Lowell Brewing Co. on July 31, 2012, 05:13:14 PM
Ummmm....now Ticketmaster is saying that no more tickets are available....not possible....is it?????? That's crazy
Title: Re: GABF Tix problem...?
Post by: Lowell Brewing Co. on July 31, 2012, 05:14:00 PM
Maybe just repairing the whole thing and cutting off sales for now? Man, that woudl be worse than the entry for the NHC comp fiasco
Title: Re: GABF Tix problem...?
Post by: khillje on July 31, 2012, 05:46:41 PM
I can't imagine they'll revoke any tickets sold this far.  Or at least I don't know how they'd go about verifying all the tickets sold thus far.  Ticketmaster doesn't exactly scream customer service.  If they do go after people who purchased on mobile and didn't enter their AHA #, I hope they do it in a convenient way... I mean, we did pay convenience fees right??  ;)
Title: Re: GABF Tix problem...?
Post by: gymrat on July 31, 2012, 05:48:21 PM
Don't they have some kind of package deal for buying tickets to all of the sessions at once this year?
Title: Re: GABF Tix problem...?
Post by: rjharper on July 31, 2012, 05:48:41 PM
Given that non-members could purchase through the mobile site, I expect a lot of scalpers probably expected that if they know the system, and bought it out.  I was lucky, I got mine but most of my friends missed out on the Sat afternoon.  Total mess with Ticketmast, spent 20 mins on the phone to be told I had to buy online, except online didn't work.  And separate transaction fees for each session?

Between Ticketmaster headaches, prices going up again, and non-members bumrushing the mobile site, GABF isnt what it used to be.
Title: Re: GABF Tix problem...?
Post by: llucero88 on July 31, 2012, 06:00:30 PM
 >:( I had problems too and now I missed out on the Members Only Session tickets. I am so F*cking mad!!!!! >:(
Title: Re: GABF Tix problem...?
Post by: tom on July 31, 2012, 06:15:24 PM
What's the mobile site?
I guess people purchase through mobile aren't getting prompted for their member ID.  I see an issue coming in the near future.
Title: Re: GABF Tix problem...?
Post by: tmartinac on July 31, 2012, 06:40:53 PM
So when are we going to hear from AHA about this?
Title: Re: GABF Tix problem...?
Post by: Colfaxian on July 31, 2012, 06:41:27 PM
just confirmed over the phone with AHA that the member session has been sold out for about an hour now, in case anyone is wondering. They didn't seem to be aware of the mobile site allowing anyone through, but I am not sure they understood what I was trying to say.
Title: Re: GABF Tix problem...?
Post by: 00trayn on July 31, 2012, 06:56:07 PM
just confirmed over the phone with AHA that the member session has been sold out for about an hour now, in case anyone is wondering. They didn't seem to be aware of the mobile site allowing anyone through, but I am not sure they understood what I was trying to say.

I was able to order two sets of tickets (Saturday members only and Thursday) on the mobile website and it never asked for a membership number. No idea how such a mess came to be, but there are a lot of unhappy craft beer drinkers out there...
Title: Re: GABF Tix problem...?
Post by: chemman14 on July 31, 2012, 06:57:48 PM
Did anyone see the option for the members only entrance? I would of loved to get that...
Title: Re: GABF Tix problem...?
Post by: xsists on July 31, 2012, 07:01:37 PM
Did anyone see the option for the members only entrance? I would of loved to get that...

First 2000 tickets purchased in each slot by members get members only.
Title: Re: GABF Tix problem...?
Post by: smoky201 on July 31, 2012, 07:04:42 PM
So when are we going to hear from AHA about this?

Great question! I think they have some serious explaining to do here...
Title: Re: GABF Tix problem...?
Post by: tmartinac on July 31, 2012, 07:05:20 PM
I went in, got the session, put in my info and then got the 'cannot process order' stuff.  Then after a while, checked again and the option was gone.  Now I go in and the option is there, but if you try to order it says it cannot find any tickets.  Now AHA confirmed the session is sold out.  What a mess.

Can anyone remember how long it took to sold out last year?  I remember going in the night of the first day and still being able to get tickets.
Title: Re: GABF Tix problem...?
Post by: Colfaxian on July 31, 2012, 07:10:22 PM
This year the member session (Sat @ noon) sold out much faster. I am fairly certain last year it sold out the day tickets went on sale, but not until much later. Definitely was not the ~1.5 hours it took this year.
Title: Re: GABF Tix problem...?
Post by: rjharper on July 31, 2012, 07:22:11 PM
Has anyone notice how many 1st kit members there are here in this thread? Looks like a lot of new members joined just to get tickets.
Title: Re: GABF Tix problem...?
Post by: mihalybaci on July 31, 2012, 07:28:13 PM
Has anyone notice how many 1st kit members there are here in this thread? Looks like a lot of new members joined just to get tickets.

All it really means is that they've never used the forums before and are trying to figure out what the heck happened this morning.
Title: Re: GABF Tix problem...?
Post by: Lowell Brewing Co. on July 31, 2012, 07:29:14 PM
Has anyone notice how many 1st kit members there are here in this thread? Looks like a lot of new members joined just to get tickets.

Possibly. Or they just never post to the site that often...like myself. Been a member for several years, but don't use the site as much as I should. I went on this morning to help figure out WTF was going on with the sales.
Title: Re: GABF Tix problem...?
Post by: tmartinac on July 31, 2012, 07:31:27 PM
 
[quote author=rjharper link=topic=12908.msg164083#msg164083 date=13437625
Has anyone notice how many 1st kit members there are here in this thread? Looks like a lot of new members joined just to get tickets.

Possibly. Or they just never post to the site that often...like myself. Been a member for several years, but don't use the site as much as I should. I went on this morning to help figure out WTF was going on with the sales.
.

Yeah, I'm the same as LBC.  Never used the forums before.  I'm glad I'm found them though.  There are some great topics and discussions going on.
Title: Re: GABF Tix problem...?
Post by: Lowell Brewing Co. on July 31, 2012, 07:41:20 PM
So when are we going to hear from AHA about this?

Shhhhh...if we hide, they'll all go away
Title: Re: GABF Tix problem...?
Post by: gsandel on July 31, 2012, 07:58:41 PM
Seriously?  sold out?  I just tried and was denied.

Just how many members are there and how many tickets?  There is a serious problem.
Title: Re: GABF Tix problem...?
Post by: CB-Illinois on July 31, 2012, 08:00:09 PM
LBC, just sent you a pm...
Title: Re: GABF Tix problem...?
Post by: chemman14 on July 31, 2012, 08:06:20 PM
Did anyone see the option for the members only entrance? I would of loved to get that...

First 2000 tickets purchased in each slot by members get members only.
So how do we find out if that was us? I have fairly low (double digit) seat numbers on all my tickets...
Title: Re: GABF Tix problem...?
Post by: gmwren on July 31, 2012, 08:11:05 PM
I would hope the staff would remember the debacle in Denver surrounding the Rockies World Series (like that will happen again) tickets where the servers crashed because of the scalpers placing computerized buys. Maybe they will require a valid AHA number to redeem their tickets. That should release some.
Title: Re: GABF Tix problem...?
Post by: gmwren on July 31, 2012, 08:14:30 PM
Did anyone see the option for the members only entrance? I would of loved to get that...

First 2000 tickets purchased in each slot by members get members only.
So how do we find out if that was us? I have fairly low (double digit) seat numbers on all my tickets...

Chemman, if you got the members only Saturday Session, you and about 8,000 friends will use the same door.
Title: Re: GABF Tix problem...?
Post by: chemman14 on July 31, 2012, 08:17:09 PM
Did anyone see the option for the members only entrance? I would of loved to get that...

First 2000 tickets purchased in each slot by members get members only.
So how do we find out if that was us? I have fairly low (double digit) seat numbers on all my tickets...

Chemman, if you got the members only Saturday Session, you and about 8,000 friends will use the same door.
I am talking about the non members only sessions.
Title: Re: GABF Tix problem...?
Post by: 00trayn on July 31, 2012, 08:17:37 PM
Did anyone see the option for the members only entrance? I would of loved to get that...

First 2000 tickets purchased in each slot by members get members only.
So how do we find out if that was us? I have fairly low (double digit) seat numbers on all my tickets...

The tickets I purchased for the Thursday session specifically said on the ticket pdf "members only entrance". There was no such language on the saturday member only ticket pdf.

And I have been an AHA member for over a year now, but I came to the forums to figure out what the heck happened to the ticket sales. Definitely didn't join just to go to GABF... but it upsets me to see so many legitimate members being screwed over by the ticket sales.
Title: Re: GABF Tix problem...?
Post by: chemman14 on July 31, 2012, 08:20:14 PM
Did anyone see the option for the members only entrance? I would of loved to get that...

First 2000 tickets purchased in each slot by members get members only.
So how do we find out if that was us? I have fairly low (double digit) seat numbers on all my tickets...

The tickets I purchased for the Thursday session specifically said on the ticket pdf "members only entrance". There was no such language on the saturday member only ticket pdf.

And I have been an AHA member for over a year now, but I came to the forums to figure out what the heck happened to the ticket sales. Definitely didn't join just to go to GABF... but it upsets me to see so many legitimate members being screwed over by the ticket sales.
I opted to have my tickets mailed, so we will see. I feel that this is all Ticketmasters fault. It is ridiculous how they charge the highest fees but offer the lowest service
Title: Re: GABF Tix problem...?
Post by: khillje on July 31, 2012, 09:03:46 PM
I bought tickets for sat afternoon (mailed) and sat evening (printed).  The printed ones have "member only entrance" on them, but like what was said, it's not going to matter for the afternoon session.  It's definitely a huge gaffe that you could purchase w/o a member number.  Hopefully this issue is addressed soon.  Also, I've been a member for a while and have only recently started using the forum.  Been brewing for many years though!
Title: Re: GABF Tix problem...?
Post by: Colfaxian on July 31, 2012, 10:37:36 PM
In case anyone is wondering, doesn't look like they plan on doing anything:

First, here is a statement from Brewers Association sales and marketing director Barbara Fusco in response to our questions about what happened this morning:


“Today’s GABF ticket pre-sale was the Members-Only sale for members of the American Homebrewers Association (AHA) and the Brewers Association (BA). For a short period of time Tuesday morning, all comers (members and non-members) were able to purchase tickets via mobile devices without entering their member number. Many of our AHA and BA members were doing this in response to a short-lived technical glitch on the Ticketmaster website.

We began working with Ticketmaster on this mobile device issue immediately, and determined that the best course of action was to suspend ticket sales via mobile devices. Note that for the public ticket sale beginning at 10:00 a.m. MDT on Thursday, August 2, mobile purchasing will again be enabled.

As you can imagine, we are working closely with Ticketmaster to ensure that the technical issues that appeared during the first part of today’s ticket sale do not arise during the public ticket sale beginning on Thursday.”

From: http://blogs.denverpost.com/beer/2012/07/31/ticketmaster-snafu-angers-gabf-lovers/5332/#more-5332

And it is official, they will not be doing anything: https://twitter.com/gabf/status/230352580964929537
Title: Re: GABF Tix problem...?
Post by: beerbull on July 31, 2012, 11:16:18 PM
I purchased tickets by phone for the Thursday night session and the call taker did not ask for a member number.  I also did not get the members only entrance and my tickets says #399.   >:(  I've also been a member for more than a year.
Title: Re: GABF Tix problem...?
Post by: csu007 on July 31, 2012, 11:20:38 PM
Here is GABF response from facebook

Great American Beer Festival
‎American Homebrewers Association & Brewers Association members: We’re working with Ticketmaster right now to determine how many non-members purchased tickets today. Once determined, tickets purchased by non-members will be voided so that only AHA and BA members are issued pre-sale tickets. We will also work with Ticketmaster to create a process to sell this resulting inventory exclusively to AHA and BA members. We are truly sorry for the inconvenience to our members resulting from Ticketmaster’s technical problems today.
Title: Re: GABF Tix problem...?
Post by: buzzny on August 01, 2012, 11:52:35 AM
I just hope an email announcement will go out to Saturday ticket holders telling them that the membership card must be shown to gain entrance.
To me them maybe the non-members who got tickets will try to dump them to us non-members who missed out!

Signed Long time home-brewer who has gone to previous years members only sessions.

P.S. - Please AHA, help your members get in Saturday Noon session!
Title: Re: GABF Tix problem...?
Post by: Colfaxian on August 01, 2012, 04:36:54 PM
how exactly do you know if you got members entrance on other days?

My thursday ticket looks like this:
GA GA0 445 MEMBER
General Admissn +FC

Is this members entrance?
Title: Re: GABF Tix problem...?
Post by: dropdeadred on August 01, 2012, 04:40:39 PM
"Short lived?"  It looks like it was long enough to sell out the tickets.

We would have enough problems with the amount of MEMBERS trying to get tickets, let alone the free-for-all that occurred.

I would like to see member numbers verified for the purchases. It's going to cause some considerable work for someone down at the AHA, though. Not sure how they would even do it.
Title: Re: GABF Tix problem...?
Post by: brewingbryan on August 01, 2012, 04:59:35 PM
"Short lived?"  It looks like it was long enough to sell out the tickets.

We would have enough problems with the amount of MEMBERS trying to get tickets, let alone the free-for-all that occurred.

I would like to see member numbers verified for the purchases. It's going to cause some considerable work for someone down at the AHA, though. Not sure how they would even do it.

First-time GABF hopeful here... looks like I can't access tickets for the members-only session. Does it normally sell out this fast? Ticketmaster couldn't tell me if they were gone or not.
Title: Re: GABF Tix problem...?
Post by: dropdeadred on August 01, 2012, 05:09:11 PM
"Short lived?"  It looks like it was long enough to sell out the tickets.

We would have enough problems with the amount of MEMBERS trying to get tickets, let alone the free-for-all that occurred.

I would like to see member numbers verified for the purchases. It's going to cause some considerable work for someone down at the AHA, though. Not sure how they would even do it.


First-time GABF hopeful here... looks like I can't access tickets for the members-only session. Does it normally sell out this fast? Ticketmaster couldn't tell me if they were gone or not.
It has been selling out progressively faster for the past few years but yes, the GABF website is saying that both farm-to-tables and the members session are sold out.

Re:new members
I stick to my local forums (AZ society of Homebrewers) but came in to get info on the tickets. I have been a member for 3 or 4 years now and just signed for the lifetime membership. :)
Title: Re: GABF Tix problem...?
Post by: KathrynPorter on August 01, 2012, 05:22:44 PM
Members - I see you've already posted some of the official statements released about GABF ticket sales.

Here's an update...

As of Tuesday evening and Wednesday morning, Ticketmaster and the AHA are finalizing review of the pre-sale purchasers list. We are triple-checking the very small number of possible non-member purchases against AHA member records. From there, if we have not yet verified the membership status of the purchaser, Ticketmaster will call and email the purchaser to invite them to provide their AHA membership number. In other words, no purchase will be cancelled without the purchaser having had a chance to provide a member number.

When I have more information to share, I will. Thank you for your patience and understanding as we work through this situation.

Cheers,
Kathryn
Title: Re: GABF Tix problem...?
Post by: buzzny on August 01, 2012, 09:29:49 PM
Thank you Kathryn.
Title: Re: GABF Tix problem...?
Post by: KathrynPorter on August 01, 2012, 09:42:37 PM
American Homebrewers Association members:

Ticketmaster has issued a letter of apology regarding the Great American Beer Festival member ticket pre-sale.

Read on: http://www.greatamericanbeerfestival.com/ticketmaster-letter-of-apology/ (http://www.greatamericanbeerfestival.com/ticketmaster-letter-of-apology/)

Title: Re: GABF Tix problem...?
Post by: nimbleprop on August 01, 2012, 09:48:23 PM
When the tickets that are identified as being purchased improperly are rescinded, will those tickets be opened back up?  Is it possible Ticketmaster can start a waiting list for members?
Title: Re: GABF Tix problem...?
Post by: gsandel on August 01, 2012, 09:49:33 PM
I have just recieved my e-mailed apology from Ticketmaster...which doesn't do anything for me at all.  It sounds like there may have been very few non-member purchases.  I surmise that there will then be very little chance to obtain tickets for the member's session.  Now I have been shut out for two events in a row.

Unless they start doing a 2nd daytime member's event (I suggest Thursday), I may not be an attendee anymore.  This hobby is getting pretty darn popular.

Sigh.
Title: Re: GABF Tix problem...?
Post by: Colfaxian on August 01, 2012, 11:12:24 PM
hmm, has the AHA really grown that much in the past year that it now sells out in less than 2 hours? I had no idea. I was thinking a ton of tickets got through to non-members. I guess we will really see come gabf time when/if people start scalping on craig's list.

Title: Re: GABF Tix problem...?
Post by: KathrynPorter on August 02, 2012, 02:39:13 PM
It sounds like everyone on this thread knows this already. But, to make sure....

The 21 tickets for the Saturday Members-Only session purchased by non-members will be released for sale to AHA and BA members at 9:00 a.m. Mountain time (11:00 a.m. Eastern; 10:00 a.m. Central; 8:00 a.m. Pacific) on Thursday, August 2.

Title: Re: GABF Tix problem...?
Post by: leadbasedblimp on August 02, 2012, 03:05:43 PM
...aaaaaand no more tickets available for Saturday's member's only session. It was only 21 and I'm sure there were hundreds/thousands on ticketmaster.
Title: Re: GABF Tix problem...?
Post by: dropdeadred on August 02, 2012, 03:36:53 PM
hmm, has the AHA really grown that much in the past year that it now sells out in less than 2 hours? I had no idea. I was thinking a ton of tickets got through to non-members. I guess we will really see come gabf time when/if people start scalping on craig's list.

From my understanding, Between the AHA and BA, there are 34k members. So, yes, there are that many.

When I purchased with the incentive of membership 3 years ago, it was the same price to get a membership and tickets vs. purchasing GA tickets. It's kind of a no-brainer that you would sign up.
Title: Re: GABF Tix problem...?
Post by: udubdawg on August 02, 2012, 06:17:58 PM
Wow, that was fast.  What, 3-4 hours total between pre-sale and public??
The way things are going, how long until the member pre-sale sells out ALL the sessions?!?