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Other than Brewing => The Pub => Topic started by: majorvices on January 02, 2013, 10:27:22 AM

Title: PC help - dern wifi won't work
Post by: majorvices on January 02, 2013, 10:27:22 AM
Have had nothing but problems with the HP laptop since I got it. Not the wifi suddenly is not working. Looked at troule shooting guide, followed all steps. Nothing.

I'm a Mac guy so I can usually solve issues on macs no problem but I'm not sure if I am missing something here or what. Any suggestions?
Title: Re: PC help - dern wifi won't work
Post by: tschmidlin on January 02, 2013, 10:31:04 AM
This may seem obvious (sorry) but on my wife's computer the wifi button was on the front of the laptop and she had bumped it, physically turning off the wifi (as opposed to some mouse clicking to turn it off).  On mine it is a key on the keyboard that I sometimes hit by accident.  You might look to see if there is a button or switch that got moved.
Title: Re: PC help - dern wifi won't work
Post by: theDarkSide on January 02, 2013, 11:05:43 AM
Yeah...what Tom said.  Dell in their infinite wisdom made a change to some of their laptops where you had to press the FN key when you want to use F1, F2, etc functions.  And of course, the F2 key, which is what most programs use as edit, just happened to be the wireless toggle.  That one pissed my off for a while.

The newer laptops we have are now back to normal ( i.e. you want F2, press F2 ).

Title: Re: PC help - dern wifi won't work
Post by: ccfoo242 on January 02, 2013, 11:05:58 AM
I also have an hp and I'm constantly brushing my finger over the wifi button. Not even a button. Looks like a light.

*Sent from the future using Tapatalk Quantum Edition*

Title: PC help - dern wifi won't work
Post by: majorvices on January 02, 2013, 11:30:50 AM
I wish it was that dang simple, but I turned it off and on a few times and it is still not working. As a matter of fact nothing seems to be working. I can't even run a system restore now!!! I hate Windows!!!!
Title: Re: PC help - dern wifi won't work
Post by: tschmidlin on January 02, 2013, 12:06:15 PM
Is it windows 8?  I'm not as familiar with it.  I assume you are sure it is the computer and not the router itself?

It's really hard to diagnose remotely, but here are some things I would look at:
Does the wireless turn on at all (can it see signals) - if it can't see signals and the card is not off (either with a switch or a setting), then I would assume the card is bad.

If it turns on but can't connect, are the security settings right?  I would start by turning off security on the router and see if that fixes the problem.

If this is new, what kind of warranty does it have and where did you buy it?  Do they provide any customer service?

Sorry man, that sucks.
Title: Re: PC help - dern wifi won't work
Post by: anje on January 02, 2013, 01:04:40 PM
Is it windows 8?  I'm not as familiar with it.  I assume you are sure it is the computer and not the router itself?
On a related note, make sure you don't have a MAC address filter on your router that's preventing you from connecting.
Title: Re: PC help - dern wifi won't work
Post by: euge on January 02, 2013, 02:43:17 PM
I recently had to reinstall the router OS wich was easy. My wifi problems went away.

And if you despise windows then look into linux- I use ubuntu (http://www.ubuntu.com/).
Title: Re: PC help - dern wifi won't work
Post by: nateo on January 02, 2013, 03:57:06 PM
I had a problem with my HP laptop. Turned out I needed an updated driver for my wifi card. The auto-update didn't work, like if you go into the device manager, then click on the "update drivers" button. I had to download the driver manually.
Title: PC help - dern wifi won't work
Post by: majorvices on January 02, 2013, 04:15:38 PM
Thanks for the suggestions.

It's widows PoS 7. There are all kinds of problems, suddenly. I got it at Costco about 6 months ago. Probably just back up everything I have and take this PoS back. Nothing but problems since day one. Gotta go back to Mac as soon as I can afford it. I don't know how you PC guys do it.
Title: Re: PC help - dern wifi won't work
Post by: nateo on January 02, 2013, 04:46:09 PM
PCs aren't that bad, necessarily. I had an IBM/Lenovo that was awesome. My wife's netbook hasn't had any issues either. I've had a few problems with the HP, but nothing major. It might just be that brand.
Title: Re: PC help - dern wifi won't work
Post by: tschmidlin on January 02, 2013, 04:59:38 PM
I don't have problems with windows.  Or maybe I do and just don't realize it because I don't use macs. :)
Title: Re: PC help - dern wifi won't work
Post by: thebigbaker on January 02, 2013, 05:03:23 PM
Have you tried to connect to different WiFi than your one at home?

You may also try deleting your saved Wifi info for your network and reconnecting.  Sometimes your saved network info can get corrupted, causing connection failures.  You can do this by:

Start button/ Control Panel/ Network and Internet/ Network and Sharing Center
On the left, click "Manage Wireless Networks"
Right click your home network and select "Remove Network"
Then try to reconnect to your wirless network and re-enter your password.

Also, if you can plug your laptop into your router via the LAN connection and get internet connection, I could remotely connect to your system if you like and troubleshoot your system for you.

Title: Re: PC help - dern wifi won't work
Post by: thebigbaker on January 02, 2013, 05:05:22 PM
I'm a Mac fan too, however, if there was no Windows than I wouldn't have a job ;D
Title: PC help - dern wifi won't work
Post by: majorvices on January 02, 2013, 05:46:43 PM
Have you tried to connect to different WiFi than your one at home?

You may also try deleting your saved Wifi info for your network and reconnecting.  Sometimes your saved network info can get corrupted, causing connection failures.  You can do this by:

Start button/ Control Panel/ Network and Internet/ Network and Sharing Center
On the left, click "Manage Wireless Networks"
Right click your home network and select "Remove Network"
Then try to reconnect to your wirless network and re-enter your password.

Also, if you can plug your laptop into your router via the LAN connection and get internet connection, I could remotely connect to your system if you like and troubleshoot your system for you.

No, I have not. I will take it into work tomorrow and try it. I will also try deleting my saved Wifi network. Thanks for the suggestion!
Title: Re: PC help - dern wifi won't work
Post by: tschmidlin on January 02, 2013, 06:16:31 PM
Have you tried to connect to different WiFi than your one at home?

You may also try deleting your saved Wifi info for your network and reconnecting.  Sometimes your saved network info can get corrupted, causing connection failures.  You can do this by:

Start button/ Control Panel/ Network and Internet/ Network and Sharing Center
On the left, click "Manage Wireless Networks"
Right click your home network and select "Remove Network"
Then try to reconnect to your wirless network and re-enter your password.

Also, if you can plug your laptop into your router via the LAN connection and get internet connection, I could remotely connect to your system if you like and troubleshoot your system for you.

No, I have not. I will take it into work tomorrow and try it. I will also try deleting my saved Wifi network. Thanks for the suggestion!
And another thought - sometimes when my laptop won't connect to the wireless it's some problem with the router - rebooting the router fixes it.

I don't know if it is my computer or the router, but for some reason my router shows up with 7 different names.  <network>, <network> 2, <network> 2 3, . . . <network> 2 3 4 5 6 7

Spaces in between the numbers and everything, just like that.  Very strange.
Title: PC help - dern wifi won't work
Post by: majorvices on January 02, 2013, 06:56:05 PM
Shouldn't be the router since I am surfing now on my iPad on the same router. That said, I have restarted the router several times today.
Title: Re: PC help - dern wifi won't work
Post by: thebigbaker on January 02, 2013, 07:08:08 PM
Hey Tom,  log into your router and check your wireless settings.  Some routers have the ability to list multiple SSIDs and if you used the automatic setup, sometimes the router will go ahead and name/list multiple SSIDs for your wireless network.  Do you have other wireless devices and if so does multiple SSIDs for your network show up?
Title: Re: PC help - dern wifi won't work
Post by: tschmidlin on January 02, 2013, 09:30:35 PM
It's possible that's what's going on.  The other wireless stuff varies - sometimes it shows up as more than one on my wife's, but never as many as seven.  The TV box I don't know, it doesn't actually show a connection available, you have to enter it manually.

I do know that it didn't start out that way, it's been slowly adding them over time.  I can't be bothered to go check though, it works as is. :)
Title: Re: PC help - dern wifi won't work
Post by: theoman on January 03, 2013, 01:33:57 AM
In the lower-right corner you'll see your wireless status icon. It looks like a little staircase. What do you see? Is it simply a staircase that's all white? Clear with a red X? A little yellow sunshine in the middle? This will help determine where the problem lies.
Title: PC help - dern wifi won't work
Post by: majorvices on January 03, 2013, 05:18:05 AM
clear with red X. it tries to find the signal with a spinning silver circle and then does nothing.
Title: PC help - dern wifi won't work
Post by: majorvices on January 03, 2013, 05:32:56 AM
Tried to remove saved wifi network but "manage networks" on left was not there. Probably send the computer in with wife and let here IT guys look at it.
Title: Re: PC help - dern wifi won't work
Post by: thebigbaker on January 03, 2013, 06:57:20 AM
Major, try this to reset your home wireless connection on your laptop:

1. Click on the wireless icon in your system tray next to your time.  This will bring up all your wireless signals available to you and show you your home network.

2.  Right click on your home network and select properties

3.  In the network properties window that pops up, select the "Security" tab

4.  Change Security Type to "No Authentication (Open)"

5.  Change Encryption Type to "None" and hit OK

This will basically change and erase the saved network info for your home network on your laptop.

Now go back down to your system tray, click on your wireless icon, select your home network and click connect.  It will connect to your network (you may have to enter your wireless password) and will refresh you home wireless network settings on your laptop.

Good Luck.

Title: PC help - dern wifi won't work
Post by: denny on January 03, 2013, 10:26:44 AM
Shouldn't be the router since I am surfing now on my iPad on the same router. That said, I have restarted the router several times today.

That doesn't matter.  I think the first thing you should do is shut down both your router and PC and wait a few minutes.  Then reboot the router, a minute later the PC.  That will force a resync.  A cheap and easy test before you do anything radical.
Title: Re: PC help - dern wifi won't work
Post by: duboman on January 03, 2013, 10:36:20 AM
Shouldn't be the router since I am surfing now on my iPad on the same router. That said, I have restarted the router several times today.

How old is the router? I used to have a similar problem and everyone in the house had to keep re-booting the router. I spoke with a tech guy and because of the age he seemed to feel it was basically crapping out so I got a new unit and haven't had any problems since then. Like everything else these days they just become disposable ;D
Title: Re: PC help - dern wifi won't work
Post by: thebigbaker on January 03, 2013, 11:53:50 AM
Shouldn't be the router since I am surfing now on my iPad on the same router. That said, I have restarted the router several times today.

That doesn't matter.  I think the first thing you should do is shut down both your router and PC and wait a few minutes.  Then reboot the router, a minute later the PC.  That will force a resync.  A cheap and easy test before you do anything radical.

Just rebooting the router will force the resync.  Even if you restart your computer, it will still use the same saved network settings, which may be corrupted.  Every time I get a call to troubleshoot wireless connections, most of them are solved by deleting your saved wireless network connections and reconnecting to the network just as if it were your first time connecting to the network.  Beyond that, if your other wireless devices are working fine w/ the router, then you start looking closer at the troubled computer.  Then again, routers are so cheap, getting a new one to test out is not much trouble.  If the new router doesn't work, you can always return it.
Title: PC help - dern wifi won't work
Post by: majorvices on January 03, 2013, 01:51:19 PM
So, like, it's not the router .... just sayin'.
Title: Re: PC help - dern wifi won't work
Post by: bernman on January 03, 2013, 02:59:03 PM
Is your laptop pulling an IP address?

Start
Run
Type CMD then enter
Type ipconfig then enter

Your IP address should start with 192.168. for a home router.
Title: Re: PC help - dern wifi won't work
Post by: nateo on January 03, 2013, 06:05:32 PM
Did you ever check your drivers?
Title: Re: PC help - dern wifi won't work
Post by: majorvices on January 03, 2013, 06:15:26 PM
I haven't had a chance to look at it today. First full day back to work in a week and had one hell of a day. Broken forklifts suck.
Title: Re: PC help - dern wifi won't work
Post by: euge on January 03, 2013, 06:16:38 PM
Shouldn't be the router since I am surfing now on my iPad on the same router. That said, I have restarted the router several times today.

How old is the router? I used to have a similar problem and everyone in the house had to keep re-booting the router. I spoke with a tech guy and because of the age he seemed to feel it was basically crapping out so I got a new unit and haven't had any problems since then. Like everything else these days they just become disposable ;D

I had a problem similar to the Major's where one device would randomly inexplicably connect but others wouldn't wouldn't even see the router. Then I couldn't complete signing on or the bandwidth would be super low. Switching channels didn't work. Connecting with encryption or without broadcasting was fruitless. The wifi router's OS got corrupted so I just did a reinstall with the latest firmware. Rock solid ever since.

The Major's problem is most likely windows based. I had horrible experiences with windows and wifi in XP.
Title: Re: PC help - dern wifi won't work
Post by: theoman on January 04, 2013, 05:01:46 AM
The red x tells me it's a problem with the computer, either with the computer itself or Windows. The x means that the wireless is disabled. First click on the wireless status bar, then click on "Open Network and Sharing Center." Then click on "Change adapter settings" on the left. Right-click on "Wireless network connection" and try to enable it there. If that doesn't work, make sure there isn't a physical switch somewhere on the computer that's been tripped. If that doesn't work, right-click on "computer" and select "manage," then choose "Device Manager" on the left. Under "Network adapters," you should see something with "wifi" in the name. Right-click on that and choose "update driver software." Tell it to search automatically (it will take some time). You'll have to have an internet connection, so plug a cable from your computer to your router. That should keep you busy for a while.