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Admin => Questions about the forum? => Topic started by: oscarvan on December 20, 2010, 03:44:56 PM

Title: White Pages of Death Support Thread
Post by: oscarvan on December 20, 2010, 03:44:56 PM
Am I the only one?

After weeks of flawless performance I now regularly get blank pages, I mean zip zero nada zilch butkus nothing...... When I click on "reply", 1 out of 5 or going to my profiles clicking on any of the links on the left...... most frustrating...... :(
Title: Re: White Pages of Death Support Thread
Post by: denny on December 20, 2010, 04:22:40 PM
Am I the only one?

After weeks of flawless performance I now regularly get blank pages, I mean zip zero nada zilch butkus nothing...... When I click on "reply", 1 out of 5 or going to my profiles clicking on any of the links on the left...... most frustrating...... :(

Sorry to tell ya it's working fine for me.
Title: Re: White Pages of Death Support Thread
Post by: Mikey on December 20, 2010, 04:25:50 PM
Very slow to load for me and sometimes the icons won't load. Others are having avatar problems. Maybe it's the server.

Probably time to upgrade from the Commodore 64. :D
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 20, 2010, 04:43:13 PM
Am I the only one?

After weeks of flawless performance I now regularly get blank pages, I mean zip zero nada zilch butkus nothing...... When I click on "reply", 1 out of 5 or going to my profiles clicking on any of the links on the left...... most frustrating...... :(

Sorry to tell ya it's working fine for me.

I'm happy for you, Mr Administrator, but that doesn't fix my problem. FWIW this is the ONLY forum that is malfunctioning, and I am on 5 or 6 different ones on a daily basis. So it's not me, it's this forum, in spite of your "diagnosis". I would appreciate it if you could take this seriously.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 20, 2010, 04:47:00 PM
I just dumped all my cookies and it did not fix the problem. I can not access ANY of the links on the left side of the profile page.
Title: Re: White Pages of Death Support Thread
Post by: euge on December 20, 2010, 05:27:44 PM
On my lappy I get everything in FF but on my phone only some of the avatars show. Hmmm...
Title: Re: White Pages of Death Support Thread
Post by: bonjour on December 20, 2010, 06:28:54 PM
I am getting everything with no problems.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 20, 2010, 08:00:00 PM
I am getting everything with no problems.

Well, I guess I'll just go and eff myself then.

For the record, I have been involved in the management of three forums. When someone has issues, I research. I ascertain if the person is making the usual mistakes and whether the person has rudimentary skills. When it appears that the person is using up to date equipment, and has some idea of what they are doing, there may actually be a problem with the system. An incompatability with the forum software and an OS update for instance. There are many things that can go wrong and they do. Just blowing me off is not the answer.

Again, I visit 5 or 6 forums on a daily basis. Most are phpBB, some are vBulletin. This is the only SMF, or what ever it is, I am not familiar with it. I am using a MAC, dual Intel, OS 10.6.4 and Safari 5.0.2 I would appreciate it if you would get with your support people and see if there are any issues, or point out to them that there is an issue.
Title: Re: White Pages of Death Support Thread
Post by: beerocd on December 20, 2010, 08:14:53 PM
I think he's sampling another batch, has it been two weeks already?  :-*
Title: Re: White Pages of Death Support Thread
Post by: euge on December 20, 2010, 08:15:51 PM
Someone sounds grumpy. :(
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 20, 2010, 08:17:36 PM
I have modified my previous post in an effort to be more constructive.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 20, 2010, 08:21:53 PM
I just tried to modify my last post on the other thread and got a blank page. Then I tried to post another reply and got another blank page. So, I guess I will start another thread.

I like this forum, I like the people here. I don't want to have to leave because of technical issues. Can someone please take this serious? Hello, nurse?
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 20, 2010, 08:31:15 PM
Denny, I tried to send you a pm, but I get......... a blank page.
Title: Re: White Pages of Death Support Thread
Post by: bonjour on December 20, 2010, 08:57:02 PM
not ignoring anyone. 
We need to be able to replicate the issue

for those that are having the issue, what OS are you running, be specific
and
what browser are you have the problem with, again be specific.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 20, 2010, 09:07:41 PM
See my previous posts re OS and browser.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 20, 2010, 09:14:36 PM
Once again, I cannot reply to the other two threads, so here is thread III.

I just logged on to the forum on a different computer, a brand new iMac, also running 10.6.4 and Safari 5.0.2 and had the same issue.

There is a definite compatability problem here.
Title: Re: White Pages of Death Support Thread
Post by: euge on December 20, 2010, 10:02:30 PM
Linux. FF browser no problems.
Android. Generic browser no avatars.
Android. Dolphin HD browser. Intermittent avatars.

No blank pages.

Not a real issue for me though.
Title: Re: White Pages of Death Support Thread
Post by: a10t2 on December 20, 2010, 11:38:28 PM
I am using a MAC, dual Intel, OS 10.6.4 and Safari 5.0.2

I have the same hardware/software setup (except that I'm using X 10.6.5 and Safari 5.0.3) and haven't had any problems. So I guess OS and browser updates would be the first thing to try, although I doubt that's the issue.

On the forums you manage, how much effort do you put into requests from people who get personal right off the bat?
Title: Re: White Pages of Death Support Thread
Post by: dbeechum on December 20, 2010, 11:39:29 PM
Oscar, can you post your IP as well and we'll make sure the IT gurus take a look.
Title: Re: White Pages of Death Support Thread
Post by: punatic on December 21, 2010, 12:47:24 AM
I've just been playing through the pain.  I don't like to complain, but since the subject has been brought up...

I have problems on this forum too.  While trying to reply with a quote the page is very unstable.  The cursor jumps all over the entry box while I'm typing.  Trying to highlight text to copy and paste is impossible.  Often times when clicking on a link to a thread it takes 3 or 4 tries to get there, and then when I do get there the page only partially loads.  Many of the avatars now only appear as red Xs.

I use IE8.  When I use my iPhone it is nearly impossible to post a reply.  I too visit multiple forums several times a day.  This is the only one I have problems with.




.
Title: Re: White Pages of Death Support Thread
Post by: phillamb168 on December 21, 2010, 01:07:14 AM
Hi there, friendly neighborhood web developer here with my $0.02. Forgive me if I'm saying something that is already known, but given that 1. this problem is happening across multiple platforms and browsers and 2. never, ever ever happens for me and 3. it's a -BLANK- as in white (right?) screen, that tells me it's most likely a server-side problem as opposed to an end-user problem. Furthermore, as a Drupal developer I'm very familiar with ye olde WSOD (white screen of death). Given that this forum has grown by leaps and bounds over the past year, and given that a lot of people are starting to go on vacation and have more time to post/loiter on the forum, this leads me to believe this is most likely a memory or other resource problem. In my mind that's one of the few explanations for intermittent failures.

Denny etc, I'd be happy to try to diagnose the problem if you can't get ahold of your admin types.
Title: Re: White Pages of Death Support Thread
Post by: tumarkin on December 21, 2010, 04:40:45 AM
I'm running 10.5.8 and safari 5.0.3

No problems with blank pages and all avatars visible
Title: Re: White Pages of Death Support Thread
Post by: jeffy on December 21, 2010, 05:17:12 AM
I'm using a Mac with 10.6.5 with no problems.  Using a really old version of IE on my home PC also with no issues.
Title: Re: White Pages of Death Support Thread
Post by: jeffy on December 21, 2010, 05:22:01 AM
Mine is working fine with 10.6.5 and 5.0.3
Title: Re: White Pages of Death Support Thread
Post by: beerocd on December 21, 2010, 05:28:06 AM
What about time of day? HBT used to have issues around peak hours - after dinner. They needed to upgrade.
Can you try first thing in the morning and see if it works for you then?
I, like others - am experiencing no regular issues. Sure it gets weird here and there, but mostly it's working OK.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 21, 2010, 05:54:41 AM
My IP address is 64.121.89.167, but the forums I have been working anyone with admin level privileges can see that. As a further piece of "evidence" I can add that this problem occurs regardless of location, in fact it was doing the other day in Amsterdam.

And yes, the problem is a completely blank screen.

Quote
On the forums you manage, how much effort do you put into requests from people who get personal right off the bat?

Quite a bit. I ask a few questions. There are some obvious problems, like log in issues, that are on the user side that can be easily resolved. I recommend restarts, cookie dumps etc. If that doesn't help I forward the matter to the technical people. (I am not a database qualified person.)
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 21, 2010, 05:56:43 AM
Time of day makes no difference. When I'm in Europe I'm posting at 4am US time. It was doing it last night, and now at 7.55 am. Took three tries to post this reply.
Title: Re: White Pages of Death Support Thread
Post by: denny on December 21, 2010, 08:35:25 AM
Oscar, please understand that I was not taking your problem lightly.  But I'm a volunteer with limited ability to do anything technical with this forum.  If I can't reproduce your problem and if no one else reports it, I don't know where to start looking in my limited bag of tricks. If it is indeed a server side issue, I'm completely out of luck because I have no access to the server. I've sent an email to the AHA web team asking them to look into this.  I hope they'll have a speedy and successful solution for you.
Title: Re: White Pages of Death Support Thread
Post by: bluesman on December 21, 2010, 11:00:46 AM
Mine is working fine with 10.6.5 and 5.0.3


+1

all's well here too...this is a mystery to me.
Title: Re: White Pages of Death Support Thread
Post by: denny on December 21, 2010, 11:28:54 AM
The AHA web team is now on this on their own and with the co. that provides our web services.  They're checking logs and other stuff.  It would sure help if someone else had this problem!  So far, none of us has been able to replicate it.  FWIW, this came from the web team...

"I've searched around some on SMF and haven't anything with this issue exactly. Find some topics mentioning blank pages but doesn't seem to be
this issue.  I run both Ubuntu and Windows 7 and loaded the forum in Chrome and FF on Ubuntu and Chrome, FF, and IE on Windows and cannot duplicate the issue."
Title: Re: White Pages of Death Support Thread
Post by: dbeechum on December 21, 2010, 12:25:32 PM
Just to followup - The AHA IT department is waiting to hear back from the hosting service and yup, we're exploring ye olde white screen of memory death.

Is anyone other than Oscar seeing WSODs? (If yer not, don't worry about replying) we just want more data.
Title: Re: White Pages of Death Support Thread
Post by: Mikey on December 21, 2010, 02:12:26 PM
My pages sometimes load without any graphics whatsoever. There are only the active links all shoved to the left. It'll do this once or twice and then it's back to normal.

Sometimes it will load the background, but not all of the icons. Again, this only happens a few times a day.Most of the time it's normal.
Title: Re: White Pages of Death Support Thread
Post by: dbeechum on December 21, 2010, 02:32:15 PM
Thanks for the additional info.

I just talked with Tim at the AHA and they went deep diving into the server logs to see what there was to see and sadly nothing glaring appeared. But having said that, they're tinkering with some parameters and whanging the flang-doodle to attempt to give more breathing room.

If you notice anything else, please help out and post as soon as you're able to: the date/time and activity you were doing and what you saw. This will help focus the digging.
Title: Re: White Pages of Death Support Thread
Post by: Slowbrew on December 21, 2010, 03:07:38 PM
Drew, Since I work in IT the little intermittent web page errors tend to roll off and get forgotten pretty quick.  I don't know if it helps but yesterday around 11:30 CST when I jumped over this forum and hit the "Unread" link I got the normal page but no threads listed.  I hadn't been on for 2 or 3 hours so that was a bit weird.  Once in awhile I'll mark all forums read and come back a few minutes later and see a list of 300 unread threads. 

I don't have much web troubleshooting experience but I've done a ton of file server and DB server troubleshooting.  My first thought is the database server on the back end is timing out on some requests.  Maybe memory (having to swap too much), malformed packets or a networking issues (packets not getting from the app server to the DB server and.or back fast enough which can cause the user thread to hang.

Just me doing what a very large bank pays me to do, ramble aimlessly until I stumble across a problem cause, that is.   ;D

Good luck!  These type of problems can be very difficult to ferret out.

Paul
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 21, 2010, 03:13:50 PM
Thanks Denny, I appreciate it. I will let you know if anything changes. To recap:

The WPOD (White page of death) is happening on two different machines, at what appears to be random intervals. Both machines are MAC's running 10.6.4 and Safari 5.0.2 One machine travels and experiences the problem in different locations, to include different continents.

Loading posts is never a problem. Pages affected are, in order of severity: Everything on the left side of the profile page (but not the profile page itself) replies, and writing pm's
Title: Re: White Pages of Death Support Thread
Post by: denny on December 21, 2010, 03:22:35 PM
Thanks Denny, I appreciate it. I will let you know if anything changes. To recap:

The WPOD (White page of death) is happening on two different machines, at what appears to be random intervals. Both machines are MAC's running 10.6.4 and Safari 5.0.2 One machine travels and experiences the problem in different locations, to include different continents.

Loading posts is never a problem. Pages affected are, in order of severity: Everything on the left side of the profile page (but not the profile page itself) replies, and writing pm's

Oscar, take a look at Drew's response back in the original thread.  There's a lot of action, but no answers.  And BTW, I hope you appreciate my restraint in not talking about the platform you're using!  ;)
Title: Re: White Pages of Death Support Thread
Post by: bonjour on December 21, 2010, 03:28:08 PM
Oscar,
Any chance you can try Safari 4 to see if Safari 5 cam be eliminated as a cause?

Thanks
Title: Re: White Pages of Death Support Thread
Post by: denny on December 21, 2010, 03:59:24 PM
Paul, wouldn't that affect more users, though?  I'm on here more than most people and I've never had a hint of trouble.  I guess I probably just jinxed myself!
Title: Re: White Pages of Death Support Thread
Post by: EHall on December 21, 2010, 04:52:18 PM
funny... no one has mentioned that this could possibly be a PEBCAK issue...
Title: Re: White Pages of Death Support Thread
Post by: dbeechum on December 21, 2010, 04:54:35 PM
Could be, but truthfully the server is going through some growing pains and it maybe related to the more db heavy pages.

Oscar, have you run any testing without browser plugins? The IT crew had some worries about HTTP 304 responses to your IP address.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 21, 2010, 07:03:34 PM
Could be, but truthfully the server is going through some growing pains and it maybe related to the more db heavy pages.

Oscar, have you run any testing without browser plugins? The IT crew had some worries about HTTP 304 responses to your IP address.

I have not, nor have I ever. I would have to do some research as to how to disable those.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 21, 2010, 07:04:50 PM
Oscar, take a look at Drew's response back in the original thread.  There's a lot of action, but no answers.  And BTW, I hope you appreciate my restraint in not talking about the platform you're using!  ;)

I won't make fun of yours if you won't make fun of mine...... ;D

As far as going back to an older version of Safari.... not something Apple users do very easily. I wouldn't know where to get one, or how to un-install 5.......Once a version is gone, it's gone.
Title: Re: White Pages of Death Support Thread
Post by: bonjour on December 21, 2010, 07:12:05 PM
good enough,

could you try another browser, other than safari 5, firefox maybe?
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 21, 2010, 07:24:40 PM
good enough,

could you try another browser, other than safari 5, firefox maybe?

EXCELLENT IDEA..... Now logged in with Firefox and was able to reply to this thread, whereas Safari was giving me the WPOD again.

Let me interface this way for a while and see what happens.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 21, 2010, 07:28:20 PM
No problems with the Profile pages either. So, there is a preponderance of evidence that Safari is the Culprit. Something to pass on to the IT folks.

FWIW, I never have any problems with my iPhone either.
Title: Re: White Pages of Death Support Thread
Post by: a10t2 on December 21, 2010, 07:33:59 PM
I have not, nor have I ever. I would have to do some research as to how to disable those.

Safari > Preferences, click the Extensions tab and move the slider to Off.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 21, 2010, 07:36:51 PM
OK, the extensions window doesn't show any, I have never consciously installed any.

BTW, we're running two parallel threads here..... (My fault for starting them, but it was at that time the only way to post)
As you can read in the other thread, I have no problems with Firefox, so we are narrowing it down.
Title: Re: White Pages of Death Support Thread
Post by: beerocd on December 21, 2010, 07:37:30 PM
Try the ubuntu live CD. That way - different OS and browser.
That way it's the same machine but different OS - just to prove it's not flaky hardware.
Until there's a fix - you surf AHA with Linux.  :)
Title: Re: White Pages of Death Support Thread
Post by: a10t2 on December 21, 2010, 07:37:50 PM
Can you upgrade to Safari 5.0.3? I don't think anyone with 5.0.3 has reported having problems.

BTW, to downgrade, go into /Library/Receipts and run the installer immediately after the version to which you want to revert.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 21, 2010, 07:38:49 PM
Oops, post overlap. Again, no problem with Firefox.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 21, 2010, 07:55:22 PM
Can you upgrade to Safari 5.0.3? I don't think anyone with 5.0.3 has reported having problems.

BTW, to downgrade, go into /Library/Receipts and run the installer immediately after the version to which you want to revert.

AHA! Missed the upgrade to 5.0.3 Gues what.......working now. So, that appears to be the answer. A conspiracy theorist would have some ideas about why the old version suddenly did not work properly anymore, but I'm not going there....

Thanks everyone for the assistance.
Title: Re: White Pages of Death Support Thread
Post by: beerocd on December 21, 2010, 08:30:39 PM
You realize with these three conspiracy threads as evidence you can never speak ill of this board again.
Title: Re: White Pages of Death Support Thread
Post by: Tim McManus on December 21, 2010, 08:36:04 PM
There are a few issues in some networking situations where Safari will not render a web page.  While I was working for a major multinational corporation I could not use Safari to access CNN via the web.  I had to use FireFox instead.

Some of it is related to DNS caching but some of it I could not explain.

Older versions of SMF could cause serious hiccups with Safari and not the other browsers, but the current version these forums are running (although it is two releases behind) should work with Safari.  It may be more of a problem with the network you're on versus Safari in general.  Your best bet is to use FireFox in those situations.
Title: Re: White Pages of Death Support Thread
Post by: dbeechum on December 21, 2010, 09:47:40 PM
Yeah, I was going to say.. we want to upgrade, but we're waiting to work with the company that customized the forum for us, so we've made zero changes other than some db settings changes today.

Oscar, glad things work for you now.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 21, 2010, 10:10:18 PM
You realize with these three conspiracy threads as evidence you can never speak ill of this board again.

Of course. My conspiracy hint was actually aimed at Apple though..... ;)
Title: Re: White Pages of Death Support Thread
Post by: gordonstrong on December 22, 2010, 06:42:13 AM
I'm using Firefox 3.6.13 on Mac OS 10.6.5 here and it's always worked fine for me.  But I also visit the forums from Win XP, Vista and Win 7 machines running IE8.  I use Safari on the iphone and ipad.  Also have used Firefox from Linux.

I think it's always a good idea to have multiple browsers installed in case you run into problems.  You have to keep them patched, of course, but it's easy to see web sites that have browser compatibility issues.  IE6 was the worst offender, though.  Pages would look great in every other browser but be crap in IE6.
Title: Re: White Pages of Death Support Thread
Post by: denny on December 22, 2010, 09:04:07 AM
You realize with these three conspiracy threads as evidence you can never speak ill of this board again.

I was hoping I wouldn't have to say that!   ;D
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 22, 2010, 09:55:44 AM
They're back....... :-[ Trying to update my sig line a few secs ago I got to the <profile page>., the <forum profile information>, made my change and hit <change profile>......POOF WPOD.... tried three times, same result. Went back to Firefox and made the change no problem. There is still a compatibility issue here. (Defcon 0...... ;) )

MAC Intel duo, OS 10.6.5 Safari 5.0.3 IP = 64.121.89.167
Title: Re: White Pages of Death Support Thread
Post by: denny on December 22, 2010, 10:25:48 AM
Damn....thanks for the info.  Being Christmas week, I don't know how many people will be working, but I'm sure someone will look into it ASAP.

Would you mind giving it a shot with FF so we can see if it's a Safari problem or not?
Title: Re: White Pages of Death Support Thread
Post by: euge on December 22, 2010, 10:28:10 AM
Try backing off and give it a few days rest. You have FF that currently works and perhaps the issue will resolve itself.
Title: Re: White Pages of Death Support Thread
Post by: dbeechum on December 22, 2010, 10:28:55 AM
Pfui.

*grumble*

All right, back to the salt mines.
Title: Re: White Pages of Death Support Thread
Post by: dbeechum on December 22, 2010, 11:48:12 AM
And went ahead and just merged all of this together in one go.
Title: Re: White Pages of Death Support Thread
Post by: euge on December 22, 2010, 11:53:53 AM
*whew*

Thanks Drew!
Title: Re: White Pages of Death Support Thread
Post by: theDarkSide on December 22, 2010, 12:02:48 PM
*whew*

Thanks Drew!

Was wondering why the RSS feed kept reloading.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 22, 2010, 12:45:47 PM
Yup, will Firefox it for now, don't want to cut in to your Holiday spirit. Will also do an occasional Safari to see if things improve.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on December 30, 2010, 08:12:42 PM
Things seem to be acting normally lately.....
Title: Re: White Pages of Death Support Thread
Post by: euge on December 30, 2010, 08:54:38 PM
Access was real spotty earlier in the week. Web pages wouldn't load for better part of the day on Monday.  All better now. And avatars are showing up again when I use my phone.  At work. Mwah.  ;D
Title: Re: White Pages of Death Support Thread
Post by: corkybstewart on December 30, 2010, 09:05:56 PM
I use Firefox, Google Chrome and sometimes even Explorer on a variety of computers(my work computer, laptop,home computer, wife's laptop, parents, jobsite) and have never had an issue at all.
Title: Re: White Pages of Death Support Thread
Post by: dbeechum on December 31, 2010, 01:41:21 AM
Euge,

We did actually have a server problem this week. Hopefully things is better now. (Stupid providers - dont they know we need 100% uptime)

Excuse me, the server software architecture in me just decided to beat the crap out of the commenting side of my brain! :)
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on February 24, 2011, 11:59:01 AM
For the record, everything has been behaving wonderfully for a while now.

Now my youtube videos won't play....... ???
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on March 22, 2011, 05:29:22 PM
OK got the Youtube vids fixed.....

And now THE WHITE PAGES OF DEATH ARE BACK!........not as bad as before, but just as annoying!  :P :P :P
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on March 25, 2011, 07:41:02 PM
THEY'RE BACK! Not often, but annoying none the less..... :-X
Title: Re: White Pages of Death Support Thread
Post by: tygo on March 25, 2011, 07:49:25 PM
Everything's working fine for me with Firefox.
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on March 25, 2011, 08:03:51 PM
Well, Safari is seriously effed up......again.
Title: Re: White Pages of Death Support Thread
Post by: tygo on March 25, 2011, 08:28:48 PM
Well, Safari is seriously effed up......again.

Well, give a call on over to Steve Jobs and tell him to get his stuff together  ;D
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on March 26, 2011, 07:56:46 AM
Well, it so happens that I now have to have Firefox running all the time for another reason. So I guess I'll run this forum on Firefox.

I have achieved full time two browser status........ :o
Title: Re: White Pages of Death Support Thread
Post by: a10t2 on March 26, 2011, 10:17:51 AM
FWIW, I've been using Safari the entire time, and still haven't seen this happen.
Title: Re: White Pages of Death Support Thread
Post by: denny on March 26, 2011, 10:29:04 AM
(furiously resists making Mac comment)....
Title: Re: White Pages of Death Support Thread
Post by: a10t2 on March 26, 2011, 10:33:14 AM
Windows being a noted paragon of stability and consistent user experience?
Title: Re: White Pages of Death Support Thread
Post by: euge on March 26, 2011, 10:34:04 AM
(furiously resists making Mac comment)....

Oscar has trouble with the mac. My firefox on linux performs flawlessly. Plays flash too. What is a white page of death?
Title: Re: White Pages of Death Support Thread
Post by: denny on March 26, 2011, 12:18:52 PM
Windows being a noted paragon of stability and consistent user experience?

Well, my machines are.   ;D
Title: Re: White Pages of Death Support Thread
Post by: punatic on March 26, 2011, 04:54:48 PM
I use both PC and Mac machines.  Eh...  Both have good and bad points.  No overwhelming brand allegiance here.
Title: Re: White Pages of Death Support Thread
Post by: denny on March 28, 2011, 08:28:26 AM
I use both PC and Mac machines.  Eh...  Both have good and bad points.

Yep, they're just tools.
Title: Re: White Pages of Death Support Thread
Post by: theDarkSide on March 28, 2011, 08:39:03 AM
Yep, they're just tools.

So am I...or at least I've been called one before :)
Title: Re: White Pages of Death Support Thread
Post by: oscarvan on March 29, 2011, 07:03:50 PM
(furiously resists making Mac comment)....

Oscar has trouble with the mac. My firefox on linux performs flawlessly. Plays flash too. What is a white page of death?

This is when one clicks on the next page number of a thread, edit, quote or any other of these types of actions and all you get is a white screen. The back arrow will get you to the original page, and then you can repeat this.... over and over again.

This is the ONLY forum where this happens to me, and I have visited many, as in 20-30 many.
Title: Re: White Pages of Death Support Thread
Post by: punatic on March 29, 2011, 09:14:06 PM
Economy server
Title: Re: White Pages of Death Support Thread
Post by: euge on March 29, 2011, 10:30:46 PM
Then why not relocate it to... Rackspace or something a little better? What I experience periodically is lag and page timeouts. Maybe it's when maintenance is being performed.
Title: Re: White Pages of Death Support Thread
Post by: Tim McManus on April 01, 2011, 01:54:24 PM
Did you try creating a new user and trying Safari from that new user account?  I just left the same suggestion in another thread, but your Safari preferences could be hosed.  If the same error happens in the new user, you can rule out corruption in your user folder as the cause.
Title: Re: White Pages of Death Support Thread
Post by: a10t2 on April 01, 2011, 04:16:28 PM
This actually just happened to me for the first time today. Had to click reload 5-6 times before the page would render.
Title: Re: White Pages of Death Support Thread
Post by: ccarlson on April 01, 2011, 06:03:20 PM
Happens to me all the time. I reload several times and it eventually goes away. Just like when I log in. Sometimes I get weird messages, but a couple of more attempts and they go away as well. No biggie.
Title: Re: White Pages of Death Support Thread
Post by: a10t2 on April 02, 2011, 04:30:57 PM
After a year and a half of being on the forum almost daily, this his now happened to me half a dozen times in just the past two days. Maybe the timing will give the server gnomes a clue...
Title: Re: White Pages of Death Support Thread
Post by: SwashBuckling Drunk on April 02, 2011, 05:09:06 PM
(furiously resists making Mac comment)....

Oscar has trouble with the mac. My firefox on linux performs flawlessly. Plays flash too. What is a white page of death?

This is when one clicks on the next page number of a thread, edit, quote or any other of these types of actions and all you get is a white screen. The back arrow will get you to the original page, and then you can repeat this.... over and over again.

This is the ONLY forum where this happens to me, and I have visited many, as in 20-30 many.

This is curiously similar to my "weird index download" problem.  My problem occurs while doing the exact same actions listed above (in bold).  I don't get the WSOD, just the WID.  I'm running chrome on a Win 7 machine
Title: Re: White Pages of Death Support Thread
Post by: denny on April 03, 2011, 08:33:26 AM
I'll ask the AHA IT folks to take a look at this thread tomorrow and see if they have any ideas.  Maybe the internet is broken.  ;)
Title: Re: White Pages of Death Support Thread
Post by: ccarlson on April 04, 2011, 05:47:23 AM
I get the white page every now and then, along with other crazy things.Usually seems to work itself out as quickly as it happens.
Title: Re: White Pages of Death Support Thread
Post by: denny on April 04, 2011, 02:11:00 PM
Jiust heard from the AHA IT folks that they're looking into both issues.  I'll let you know what happens when I hear from them.
Title: Re: White Pages of Death Support Thread
Post by: denny on April 05, 2011, 11:04:33 AM
I received this from Tim Sloan, IT director for the AHA...

I had suspected it, but our hosting company confirmed that this error
does appear to be a browser issue.

Here is why.
If you look at the code snippet someone copy and pasted you will see
Content-Encoding: gzip. This means that the server is sending the
content compressed by gzip then the browser should uncompress. This is
compression aids response times and all browsers are built to handle it.

Given this, the suggestions about cache and cookies might help.

As for the WSOD, they aren't seeing anything that is showing an issue.
Have you experienced it? If you have and have it happen again could you
record date and time, as well as, also take a look at the source to see
if anything appears?


Thanks.

Tim
Title: Re: White Pages of Death Support Thread
Post by: a10t2 on April 05, 2011, 07:32:21 PM
also take a look at the source to see
if anything appears?

No source. No file loads at all.
Title: Re: White Pages of Death Support Thread
Post by: euge on April 06, 2011, 11:21:23 PM
I just got this several times:

(https://lh5.googleusercontent.com/_7QgdMVFUuKs/TZ1XNmH9TOI/AAAAAAAAAE4/B1I0ginf3KU/s800/Screenshot.png)

This was a first for me. All I've really had before is severe lag and timeouts. :-\
Title: Re: White Pages of Death Support Thread
Post by: denny on April 07, 2011, 09:44:17 AM
Totally weird...I'll email Tim again and ask him to keep an eye on this thread.
Title: Re: White Pages of Death Support Thread
Post by: SwashBuckling Drunk on April 07, 2011, 01:15:27 PM
I received this from Tim Sloan, IT director for the AHA...

I had suspected it, but our hosting company confirmed that this error
does appear to be a browser issue.

Here is why.
If you look at the code snippet someone copy and pasted you will see
Content-Encoding: gzip. This means that the server is sending the
content compressed by gzip then the browser should uncompress. This is
compression aids response times and all browsers are built to handle it.

Given this, the suggestions about cache and cookies might help.

As for the WSOD, they aren't seeing anything that is showing an issue.
Have you experienced it? If you have and have it happen again could you
record date and time, as well as, also take a look at the source to see
if anything appears?


Thanks.

Tim




With all due respect, I'm not buying the idea that the problem is (typically) on the client end.  Too many people are having too many similar problems.  Something is whack on the board side of the interwebs.
Title: Re: White Pages of Death Support Thread
Post by: tim on April 07, 2011, 02:55:59 PM
The gzip error was actually addressing another thread concerning the index.php page downloading to one's local drive versus displaying not this thread about WSOD. Sorry for the confusion.

The hosting provider disabled compression today so the download will be fixed and we will see what it does with the WSOD error.

To reiterate, if you experience the WSOD, please send along date/time, browser, OS, source, etc., so we can examine log files for any indications of what is occurring.

Thank you.

Tim
Title: Re: White Pages of Death Support Thread
Post by: SwashBuckling Drunk on April 07, 2011, 03:58:29 PM
The gzip error was actually addressing another thread concerning the index.php page downloading to one's local drive versus displaying not this thread about WSOD. Sorry for the confusion.

The hosting provider disabled compression today so the download will be fixed and we will see what it does with the WSOD error.

To reiterate, if you experience the WSOD, please send along date/time, browser, OS, source, etc., so we can examine log files for any indications of what is occurring.

Thank you.

Tim


I bet this fixes the WSOD issue also  (I love guessing stuff)

We don't need no stinking compression :D
Title: Re: White Pages of Death Support Thread
Post by: punatic on April 07, 2011, 06:36:13 PM
But what about the red Xs instead of avatars?  If my avatar gets compressed it looks like a red X?
Title: Re: White Pages of Death Support Thread
Post by: SwashBuckling Drunk on April 08, 2011, 08:40:12 AM
Am I the only one?

After weeks of flawless performance I now regularly get blank pages, I mean zip zero nada zilch butkus nothing...... When I click on "reply", 1 out of 5 or going to my profiles clicking on any of the links on the left...... most frustrating...... :(

Interesting- this thread was started the same day that my index download thing came up.  Let me guess, compression was turned on 12/20/10?
Title: Re: White Pages of Death Support Thread
Post by: SwashBuckling Drunk on April 08, 2011, 09:06:41 AM
Some mildly interesting observations:

The gzip error was actually addressing another thread concerning the index.php page downloading to one's local drive versus displaying not this thread about WSOD. Sorry for the confusion.

The hosting provider disabled compression today so the download will be fixed and we will see what it does with the WSOD error.

To reiterate, if you experience the WSOD, please send along date/time, browser, OS, source, etc., so we can examine log files for any indications of what is occurring.

Thank you.

Tim


Actually Tim, I believe both issues ARE related.  For me, the index download problem started on 12/20/10 and lasted until 12/22/10.  The issue then went completely away until 3/19/11 and has been getting steadily worse since then (until yesterday’s fix).  Now, check out these WSOD posts:

Here’s how this thread started on 12/20/10 (the same day my index download problem started)-
Am I the only one?

After weeks of flawless performance I now regularly get blank pages, I mean zip zero nada zilch butkus nothing...... When I click on "reply", 1 out of 5 or going to my profiles clicking on any of the links on the left...... most frustrating...... :(



Then, on 12/30/10 we have this (my index download problem went on hiatus after 12/22/10)-

Things seem to be acting normally lately.....



And here the WSOD problem is back on 3/22/11. (Note that I started having the index download problem again on 3/19/11)-

OK got the Youtube vids fixed.....

And now THE WHITE PAGES OF DEATH ARE BACK!........not as bad as before, but just as annoying!  :P :P :P


Thanks for finally getting this fixed!



Title: Re: White Pages of Death Support Thread
Post by: oscarvan on May 23, 2011, 07:46:04 PM
HAH! Bet you admins had a minor a-rhythmia when you saw that there was a post here.....

BUT.......no WPOD in a while. Hey, gotta give the good news too.  ;D
Title: Re: White Pages of Death Support Thread
Post by: denny on May 24, 2011, 07:51:14 AM
Dude, my heart can't take the stress.....;)