Overworked, lazy or contrary....who knows. We experienced the same thing here until our club came into being, local brewers started getting good information and went shopping armed with that knowledge. The LHBS have had to up their game. They've increased refrigerated storage, increased their inventory and are listening. The two local stores are also members and now support our club. There is strength in numbers Frank. Join that local homebrew club. Discuss this issue. Make it clear you want to do business locally, but won't hesitate to go elsewhere if they can not provide the goods or the expertise you expect.