I did have this happen recently with some experimental whole cone hops from YVH, but for the most part everything I've received from them is top-notch.Mark - Did you email Jeff to voice your concerns? What was wrong with your hops specifically?
The cones had a higher than normal shatter rate. With whole cones, one hopes to receive mostly intact cones. Shattered cones are usually a sign of poor handling or one is receiving the dregs from a bale.