...If you purchase a bad beer from the retailer, inform the retailer. Once beer leave the brewery, it is beyond brewery control. You can inform them about your experience but do not expect replacement from them...
Some would be glad to hear of any problems, but from some you could expect a yawn
at the vey least...same goes for distributors. Or in some cases, worse.
A number of years ago I called the NJ distributor for an established and very
respected West Coast brewer, after several times having a less than satisfying experience with both bottles and drafts of what is normally an excellent product. I was not only brushed off by the distributor, but firmly schooled by his response: "I only sell
this crap, I don't make it, so once it's delivered and paid for, how it tastes is not my fscking problem. His words
I guess I shouldn't have been too
surprised...his company was also NJ's largest AB distributor. LOL