Hey, depending on the size of the shop that can sometimes happen. My buddy owns a small local shop that he always has well stocked, but on the unlucky day you may be looking for something that someone just came in before you and cleaned them out of. Sorry.
I can understand that, but when I ask for Weyermann Pilsner, telling me you're out is fine, but don't start to weigh out Swaen Pilsner or suggest Maris Otter or Briess 2 row. I can see those if I ask for 10# of base malt, but not when I ask for Weyermann Pilsner. I think that part was more shocking to me than the outage, as I know they are small and way out on the outskirts of town and could understand being out of things on occasionally