Before getting into the review, I must state the disclaimer that I know Dan, the owner. He is in our club.
I bought a stirstarter at the LHBS. Needed to add to the number of starters going at one time, so this fit the need, and I could use some of my loyalty points at the LHBS. Here is the link to the web site.http://www.stirstarters.com/
After a few months of use, it was dropped. Picked up the flask, it had some dried wort sticking to the stirstarter, which came off, bounced off the edge of the counter and went down to the floor. It rattled when I picked it up, not good. I said "Ah Fudge" or something like that. Opened it up, and the fan had sheared off of the shaft. Could not glue it back on.
Contacted Dan, said it was my fault for dropping, asking if I could source a fan. He stands behind his product, and said he would ship me a new one with return instructions for the old one. The old one ships out as soon as I am done typing this, and go to the USPS.
Thought I would put a good customer service experience on the forum.