It's no excuse on the service but they've had a tough couple weeks. We stayed at the Inn a couple weeks ago and the day after we left, they had a fire in the building next door that ended in a total loss. The building had 4 apartments, which I believe they rented to employees and their business office. We were parked right next to that building the day before...luckily we weren't there the day of the fire. I can't imagine what the FD would have done to our car.
As far as the beers, I find them OK. Some places I go to only have Sam Adams and Woodstock Inn on tap with the other choices being BMC. My go to beer with them is Pig's Ear, but I don't seek it out.
I find Moat Mountain over the "hill" to have a better selection of locally crafted brews, and it is always a stop for us when we are in and around North Conway.
I've always wanted to stay at the Inn and now that I have, I probably won't again. Although breakfast (included with the room) was excellent.
Hopefully you got to walk down the street to Coneheads for some ice cream!
Any chance you are heading to Tamworth for the New England Homebrewers Jamoboree next weekend? I'll be there with my club, The Seacoast Homebrewers.