Well, I did get an email yesterday from the AHA... but it was sent to a different email address than I thought I had given to them, so I hadn't thought to check my email there! So now I know they have two different email addresses, which only adds to the confusion, and who knows, it might even be the cause of the whole thing. And yes... I am still unable to login, I get an error message no matter how many times or different ways or different passwords I try to put in, or how many times I ask them to "reset my password". I guess I'd better just leave it alone till they try to fix it again. I did email them back again.