Maybe that was it then... I thought it was a hard rule the last time I looked into it.
Here's what Country Malt says about freight:
Freight terms are prepaid and charge, unless otherwise instructed. The following items need to be requested at the time
of order and may have an extra charge:
• Specific delivery dates and times
• Liftgate
• Pallet Jack
• Call first
• Driver notification of hand-unload
• Extra hose (bulk shipments)