I feel very lucky that all 3 LHBS' that I have done business with all keep their hops refrigerated. 2 with small beverage style coolers with sliding doors and the third has that as well as a restaurant quality walk in cooler full of 1oz packs from Hop union of dozens of varieties. I'm new to brewing(6 batches) but I would not shop from a store that doesn't listen to a customer with concerns, no matter what the topic! Hats off to Listermann's, Paradise, and The Grape and Granary!