Author Topic: New Kettle Quality  (Read 1043 times)

Offline flbrewer

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New Kettle Quality
« on: January 03, 2015, 12:32:44 AM »
Ordered a 10 gallon kettle (planned HLT) that arrived today from a reputable online retailer. Previous SS kettles I've owned were cheapo versions. Admittedly I'm a bit of a perfectionist but I'm concerned with the quality of this. There is a welding spot (seams) where I assume they welded the pot together first picture, but you can see in the closeup there is obvious scratching.

Secondly, you can see the inside of the kettle where it looks like the bottom was welded to the main part of the kettle. I did email the retailer and they said it's all normal and part of the manufacturing process. They mentioned the marks are part of the grounding and polishing of the welds. FWIW, the kettle was ~$180.

Thoughts? Ask for a refund? Suck it up? Perhaps some of this will come off if I do an initial cleaning or soak?

Keep in mind these pictures are very close up and with a high pixels.





« Last Edit: January 03, 2015, 01:09:59 AM by flbrewer »

Offline JT

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Re: New Kettle Quality
« Reply #1 on: January 03, 2015, 12:38:31 AM »
Can you feel the scratches as if they're deep?  Likely you will impart some minor scuffing yourself with a green scrub pad, but they shouldn't be deep enough for water to collect and cause pitting.   

Offline flbrewer

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Re: New Kettle Quality
« Reply #2 on: January 03, 2015, 12:43:39 AM »
Can you feel the scratches as if they're deep?  Likely you will impart some minor scuffing yourself with a green scrub pad, but they shouldn't be deep enough for water to collect and cause pitting.   

Haven't got that far yet. I'm guessing not, but I think I'm just more let down with the quality more than anything. Maybe this is normal for kettles that are welded like this.

Offline Stevie

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New Kettle Quality
« Reply #3 on: January 03, 2015, 01:20:49 AM »
The seem welds look pretty damn good honestly, but I don't know about the scratches. $180 is about mid-range IMO. Maybe you can get them to rebate you a bit.
« Last Edit: January 03, 2015, 01:25:55 AM by Steve in TX »

Offline goobersan

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Re: New Kettle Quality
« Reply #4 on: January 03, 2015, 05:05:57 PM »
looks like a crack to me. definitely boil some water and chill a couple "cycles" before you mess with beer.
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Offline flbrewer

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Re: New Kettle Quality
« Reply #5 on: January 03, 2015, 05:15:33 PM »
I'm considering sending it back, looks sloppy to me and unfinished even though it's mid range priced.

Offline Stevie

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Re: New Kettle Quality
« Reply #6 on: January 03, 2015, 05:19:15 PM »

I'm considering sending it back, looks sloppy to me and unfinished even though it's mid range priced.
That's too bad. Without seeing it personally, I can't say how I would handle it. I hope they will make good for you. Either way, you have a platform here to communicate your full experience.

Offline denny

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Re: New Kettle Quality
« Reply #7 on: January 03, 2015, 05:25:54 PM »
I'm considering sending it back, looks sloppy to me and unfinished even though it's mid range priced.

That's what I'd do.  Even if they assure you it's normal for them, to me it wouldn't be good enough.
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Offline yso191

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Re: New Kettle Quality
« Reply #8 on: January 03, 2015, 06:19:26 PM »
I'm considering sending it back, looks sloppy to me and unfinished even though it's mid range priced.

That's what I'd do.  Even if they assure you it's normal for them, to me it wouldn't be good enough.

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Offline flbrewer

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Re: New Kettle Quality
« Reply #9 on: January 04, 2015, 01:21:32 AM »
Well the retailer was quick to respond after my return request, free shipping back to them and a really nice professional response. Good on them! I MAY have gone all out and picked up a Blichmann G2 10 gallon  ;D

Offline Stevie

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Re: New Kettle Quality
« Reply #10 on: January 04, 2015, 01:30:51 AM »

Well the retailer was quick to respond after my return request, free shipping back to them and a really nice professional response. Good on them! I MAY have gone all out and picked up a Blichmann G2 10 gallon  ;D
Nice! I've been lusting after a Blichmann for a while. A bit pricey, but I appreciate all of the little things they have considered. Shielded site gauge, hanging handle on the lid, that new fancy ball valve, adjustable thermometer face, and press in dip tube. I've heard plenty of people talk smack and say they are over priced, but to me the little things matter. Also, all but the biggest sizes are made in the U.S. now. U.S. made is worth a premium in my opinion.

Glad to hear spike is taking care of you. I wonder if this was all just a fluke.

Offline flbrewer

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Re: New Kettle Quality
« Reply #11 on: January 04, 2015, 01:52:26 AM »
I never said it was Spike...are you psychic?

Offline Stevie

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Re: New Kettle Quality
« Reply #12 on: January 04, 2015, 02:06:26 AM »
You must have mentioned it in a previous thread. Either way, I'm getting a lotto ticket.

Offline flbrewer

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Re: New Kettle Quality
« Reply #13 on: January 04, 2015, 02:10:30 AM »
Funny, well I didn't want to put them out there as a bad retailer! Good return policy for sure!

Offline Stevie

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Re: New Kettle Quality
« Reply #14 on: January 04, 2015, 02:21:47 AM »
Full refund including shipping? Yeah, they took care of you.