Author Topic: Trouble with brews up tickets...  (Read 568 times)

Offline azhunter79

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Trouble with brews up tickets...
« on: March 28, 2015, 01:07:06 AM »
My biz partner ordered tickets on 2/18/15 and received a "thank you for applying to register...." Email from altitude tickets.  On 3/10/15 at 2:00am we received an email receipt complete with an order number and payment number. No instructions to do anything. I noticed on the AHA website that I must "finalize my payment by 3/11/15". I called altitude and even with the order and payment numbers they have no record of us in their system. When in their website I searched for the event and got no results. Can someone help me? I can give you our member numbers if that helps. We've already made travel plans to attend so hopefully we can get it all cleared up.
Cheers,
Mike

Offline a10t2

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Re: Trouble with brews up tickets...
« Reply #1 on: March 28, 2015, 04:07:25 PM »
There are some AHA brass active on the forum, but I don't think it's actively monitored for customer service issues. I'd email Matt, the Events Coordinator, first: matt@brewersassociation.org
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Offline azhunter79

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Re: Trouble with brews up tickets...
« Reply #2 on: March 29, 2015, 02:03:10 AM »
I THINK it's fixed. I spoke to a couple different people at altitude tickets and they found my order and assured me that I'm good to go. He said there are no "tickets" to the event and that our names will just be on a list when we get to the door, is this what everyone else is experiencing? If anyone does have some type of physical ticket or a virtual ticket please speak up. This ticketing company doesn't seem to have a good grasp on what's going on so I'm still unsure! Thanks

Offline dbeechum

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Re: Trouble with brews up tickets...
« Reply #3 on: March 29, 2015, 02:41:34 AM »
No physical tickets, there is a registration area with piles and piles of people and lists to get you in!
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