After ranting about glass carboys for awhile, I find myself going back to them. The key to using glass is to have the right equipment. Aerate with pure o2 (no shaking), clean with Mark's Keg Washer or equivalent DIY system, utilize a carry harness and a 4 wheel furniture dolly for any moving when full. With these in place I no longer feel unsafe in the least bit with my glass carboys.
Sorry about your experience, it sucks being a loyal customer and not getting any love back.