Hey everyone,
Just wanted to post this up here. For my birthday this year I got the Deluxe kit from Northern Brewer. (
http://www.northernbrewer.com/shop/deluxe-brewing-starter-kit) When I opened the jumbo box it all came in, one of the carboys was totally jammed in the bottling bucket. I tried everything to get it out but the bucket was totally deformed from it. Kind of bummed out I shot an e-mail over to Northern Brewer to let them know about the problem.
I worked with Mike W and he was totally awesome.
Long story short, they are send a replacement for both (including a blowoff hose which was crammed under the carboy in the bucket). No shipping back to them, no hassle, no problem.
I use to work in customer service and really value when a company "gets it." Northern Brewer totally gets how to treat customers with a problem.
Now I'm just waiting for the UPS guy :-)