Author Topic: Shipment from More Beer  (Read 548 times)

Offline goose

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Shipment from More Beer
« on: June 05, 2019, 01:35:55 PM »
I had an interesting  experience yesterday that I need to share just for the humor of it.

I had ordered a 7 gal SS Brewtech Chronical fermenter and received it via FedEx yesterday.  I had also ordered the leg extensions, casters, and the accessory shelf for this fermenter so that I can roll it around my brewery and my cooler.  Everything, minus the shelf arrived with no problems.  However, I had an extra large sized box with the shipment that perplexed me as to what it contained.  I opened it and much to my surprise found a half barrel More Beer fermenter, complete with insulation and peltier unit in the box.  It had everything minus the controller, valves, and the stand.  What's a mother to do?

Now being the honest person I am, I called More Beer and explained that I had not received the shelf but somehow had this extra fermenter.  I mentioned that I would be extremely happy to keep it without the need to pay for it due to their error.  After some chuckling on his part, the rep. told me that he would be glad to sell it to me at a discounted price (a bit over $1000) so it didn't have to be shipped back to California.  Of course, after pondering his offer for about a nanosecond, I said no because "A" I don't have room for it, and "B" I didn't want to spend $1K on another fermenter I really did not need.  (I already have the half barrel SS Brewtech Chronical and the new one will be used for small batches and test batches so I can sell all of my glass carboys and move away from glass).

Thought you all might enjoy my dilemma here.  Comments, guffaws, etc. will be entertained.
Goose Steingass
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Offline Robert

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Re: Shipment from More Beer
« Reply #1 on: June 05, 2019, 01:59:19 PM »
I once received a fermenter with a slight manufacturing defect, and the seller walked me through a simple fix over the phone, using simple hand tools, so I didn't have to return it.

I think the rep should have walked you through how to cut that thing up and make your shelf out of it.  ;D
Rob Stein
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Offline Richard

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Re: Shipment from More Beer
« Reply #2 on: June 05, 2019, 02:03:29 PM »
I suspect that the person who ordered a fermenter with cooling system but got a shelf is not so amused.
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Offline hmbrewing

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Re: Shipment from More Beer
« Reply #3 on: June 05, 2019, 02:54:28 PM »
I once received a fermenter with a slight manufacturing defect, and the seller walked me through a simple fix over the phone, using simple hand tools, so I didn't have to return it.

I think the rep should have walked you through how to cut that thing up and make your shelf out of it.  ;D

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I brew beer, I drink beer...it really is that simple

Offline hmbrewing

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Re: Shipment from More Beer
« Reply #4 on: June 05, 2019, 02:54:46 PM »
I suspect that the person who ordered a fermenter with cooling system but got a shelf is not so amused.

Second best response ever!
I brew beer, I drink beer...it really is that simple

Offline ynotbrusum

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Re: Shipment from More Beer
« Reply #5 on: June 05, 2019, 07:12:42 PM »
They should offer you something for the effort of returning it - your time is worth something, right.  But Good onya for being honest and decent about calling them.  I hope it will come back four-fold to you....
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Offline Slowbrew

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Re: Shipment from More Beer
« Reply #6 on: June 05, 2019, 08:02:08 PM »
Hopefully they are having a shipper pickup the system. 
I would laugh at the situation myself too, but I would not be willing to spend a dime to return it to them.  They mis-shipped it, they should pay to have it returned.

Glad you can laugh about it.  8^)

Years ago I ordered a 50" Plasma TV as a gift to the family for Christmas.  When it arived, there were 2.  The shipper didn't really appreciate when I signed for one and refused to sign for the other.  I didn't really think I needed two $1600 TVs.  ::)

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Offline goose

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Re: Shipment from More Beer
« Reply #7 on: June 06, 2019, 01:13:39 PM »
Hopefully they are having a shipper pickup the system. 
I would laugh at the situation myself too, but I would not be willing to spend a dime to return it to them.  They mis-shipped it, they should pay to have it returned.

Glad you can laugh about it.  8^)

Years ago I ordered a 50" Plasma TV as a gift to the family for Christmas.  When it arived, there were 2.  The shipper didn't really appreciate when I signed for one and refused to sign for the other.  I didn't really think I needed two $1600 TVs.  ::)

Paul

Yep!  More Beer sent me a FedEx shipping label via e-mail the same day and the driver picked it up yesterday.  The only labor on my part was taping the box shut, applying the label, calling FedEx for a pickup, and putting the box where he could easily find it.
Goose Steingass
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Offline Robert

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Re: Shipment from More Beer
« Reply #8 on: June 06, 2019, 01:23:33 PM »
As I think about it, I realize this is the first I've heard of MoreBeer messing up an order, really.  The fact that this is noteworthy says a lot about the quality of their service.  As does their handling of the return.  I recall a couple of times when part of my order was going to be delayed at the warehouse or what have you, and they split it up and shipped it in two lots so I could get the bulk of it promptly, without charging me extra shipping on the straggling item.  I do hope the intended recipient didn't have to wait too long.  And I hope you get your shelf promptly.
Rob Stein
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Offline RC

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Re: Shipment from More Beer
« Reply #9 on: June 06, 2019, 01:57:55 PM »
I order from Morebeer a lot. Their customer service has always been outstanding, they fulfill orders quickly, and rarely if ever make a mistake picking the order. IMO Morebeer is the model of how an online business should be run; they have it very dialed in.

Offline jeffy

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Re: Shipment from More Beer
« Reply #10 on: June 06, 2019, 02:51:22 PM »
I once ordered a three-gallon glass carboy from them which came in hundreds of small pieces.  They sent me another box with hundreds more pieces and then finally sent one packaged properly.
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Offline mainebrewer

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Re: Shipment from More Beer
« Reply #11 on: June 06, 2019, 04:07:04 PM »
I once ordered a three-gallon glass carboy from them which came in hundreds of small pieces.  They sent me another box with hundreds more pieces and then finally sent one packaged properly.
"some assembly required"! :o
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Offline BrewBama

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Re: Shipment from More Beer
« Reply #12 on: June 06, 2019, 04:10:18 PM »
I once ordered a three-gallon glass carboy from them which came in hundreds of small pieces.  They sent me another box with hundreds more pieces and then finally sent one packaged properly.
"some assembly required"! :o

That was their ‘IKEA model’ glass carboy.


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Offline Robert

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Re: Shipment from More Beer
« Reply #13 on: June 06, 2019, 04:26:42 PM »
I once ordered a three-gallon glass carboy from them which came in hundreds of small pieces.  They sent me another box with hundreds more pieces and then finally sent one packaged properly.
I not too long ago got a 5L Erlenmeyer flask from them.  They packed the $#!? out of it.  Like a Russian doll of boxes and bubble packs.   Guess they learned from your incident!
Rob Stein
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Offline narcout

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Re: Shipment from More Beer
« Reply #14 on: June 07, 2019, 06:27:23 PM »
A few months ago they accidentally sent me a 5 lb. bag of Weyermann Carafoam instead of Weyermann Pilsner. 

They sent the replacement bag of pilsner via 2-day delivery so I wouldn't miss my brew day, at no additional charge.  They also said to keep the Carafoam.

I don't like Carafoam so I gave it to somebody I was selling a few surplus corny kegs to.

I order from them pretty frequently, and that is the only mistake they've made.
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