Have you pulled the head apart to see if there are any obstructions?
When I first started using mine it was tied to a controller that would fire the pump as needed to maintain mash temp. The controller gave every indication the pump was supposed to be running but there was no liquid movement. Checked the switch; yep, it's on. Checked the power cord; yep, it's plugged into the controller in the correct location. Felt the pump to see if I could feel if it was running - OUCH! Motor was scorching hot.
Unplugged the pump and pulled the head off, nothing there that I could see as an obstruction - put it back together and presto, it worked fine and has been working fine since. Maybe there was something that dropped out and I just didn't see it. Being as hot as it was tells me the motor itself was jammed somehow - not sure how that could happen with a magnetically driven pump, but there it is.