As a relative homebrewing rookie, I first learned about Tilt hydrometers through the wise and experienced pundits on the Forum. After reading so many positive reviews I decided to use some Christmas gift money to invest in one. I used it on several batches and really appreciated the chance to get a good sense of the status of the fermentation cycle through the reliable data it produced. Then tragedy struck. I accidentally dropped it while removing it from my fermenter and it began to malfunction. So I contacted the manufacturer, Baron Brew Equipment, explained what I'd done and inquired about whether it could be repaired. After a couple of email exchanges, they offered to simply replace it with a brand new Tilt hydrometer. They even sent me the first-class postage to cover the cost of shipping the broken hydrometer to them. I don't think any of us could expect better customer service from an equipment manufacturer. I strongly recommend Tilt hydrometers both for the valuable tool they are and for the integrity of their business operations!