[brewthru]

I recently had a less than desirable experience when asking a few questions about a Crankenstein mill. Owner basically accused me of attempting to steal his ideas/design. Um, no, I was simply attempting to, finally, purchase a mill lasting a long time. Had a number of questions. I guess I exceeded their ability/desire to answer a customer's questions.

Shame too about the experience as I was 99.9% ready to purchase the mill.

Others experiences with Crankenstein customer service. Both pro and con.

Thanks.

[goose]

I have a Crankandstein mill here.  I bought it about three years ago when the rollers on my JSP mill finally wore out and Jack is no longer in business.
I love the mill!  I have the three roller version here that has one dynamic roller and two other static rollers that turn when the grain is forced between them.
I actually wanted to get  three roller version that has all of the rollers driven like the model a brewery I help out in the winter months in Cocoa, Florida has, but that was a higher cost and this one does the job just fine.  Make sure to get the hopper for it as it will hold about 5-6 pounds of grain so you can re-fill the hopper less frequently.  I also have mine motorized so I don't have to manually turn it by hand and get a more consistent crush.

I have only had one problem with the mill in which the top static roller wouldn't turn after the humidity caused the grain dust to gum up the ends, but a good cleaning with a brush and a hand held vacuum quickly fixed the problem.  Obviously, this is not unique to this mill.  You will also have to install end plates on the sides of the mill, but I did that with some aluminum sheeting and aluminum tape I got at Lowe's.  It only took about a half hour to cut the sheeting  and tape it in place.

Three roller mill or two roller, that is your choice.

[brewthru]

Interesting as I also have the JSP malt mill. Purchased another mill only to discover it's a counterfeit with problems. Was considering the 3 geared Crankenstein until the rude customer service reply.

[goose]

Interesting as I also have the JSP malt mill. Purchased another mill only to discover it's a counterfeit with problems. Was considering the 3 geared Crankenstein until the rude customer service reply.

Not sure why that happened.  Maybe someone was having a bad day.  They were very cordial when I ordered mine and I had a quick turnaround on my order., but that was about three years ago.  Good luck on whatever you decide on.