I'm sure others know more about this but... I've read when using simple sugars in a recipe it's sometimes beneficial to put the simple sugars in at the end of primary fermentation. Otherwise the yeast will digest the simple sugars first, before the maltose, and then start to lose the ability to digest the maltose, resulting in poor attenuation. Kinda like a kid who eats dessert first and has no appetite for supper. I'm sure it's a more pronounced effect at higher simple sugar to maltose ratio, but you get the idea.
Also, I really think by not aerating, you really didn't give the yeast a good start.
All that, and I agree with the previous posters that mash temperature is critical.
And the crystal malt....
I guess it could be a combination of contributing factors...

Anyway, your FG isn't totally terrible. If it tastes good, drink up!
