Author Topic: White Pages of Death Support Thread  (Read 22107 times)

Offline a10t2

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Re: White Pages of Death Support Thread
« Reply #90 on: April 02, 2011, 04:30:57 PM »
After a year and a half of being on the forum almost daily, this his now happened to me half a dozen times in just the past two days. Maybe the timing will give the server gnomes a clue...
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Offline SwashBuckling Drunk

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Re: White Pages of Death Support Thread
« Reply #91 on: April 02, 2011, 05:09:06 PM »
(furiously resists making Mac comment)....

Oscar has trouble with the mac. My firefox on linux performs flawlessly. Plays flash too. What is a white page of death?

This is when one clicks on the next page number of a thread, edit, quote or any other of these types of actions and all you get is a white screen. The back arrow will get you to the original page, and then you can repeat this.... over and over again.

This is the ONLY forum where this happens to me, and I have visited many, as in 20-30 many.

This is curiously similar to my "weird index download" problem.  My problem occurs while doing the exact same actions listed above (in bold).  I don't get the WSOD, just the WID.  I'm running chrome on a Win 7 machine

Offline denny

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Re: White Pages of Death Support Thread
« Reply #92 on: April 03, 2011, 08:33:26 AM »
I'll ask the AHA IT folks to take a look at this thread tomorrow and see if they have any ideas.  Maybe the internet is broken.  ;)
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Re: White Pages of Death Support Thread
« Reply #93 on: April 04, 2011, 05:47:23 AM »
I get the white page every now and then, along with other crazy things.Usually seems to work itself out as quickly as it happens.

Offline denny

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Re: White Pages of Death Support Thread
« Reply #94 on: April 04, 2011, 02:11:00 PM »
Jiust heard from the AHA IT folks that they're looking into both issues.  I'll let you know what happens when I hear from them.
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Offline denny

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Re: White Pages of Death Support Thread
« Reply #95 on: April 05, 2011, 11:04:33 AM »
I received this from Tim Sloan, IT director for the AHA...

I had suspected it, but our hosting company confirmed that this error
does appear to be a browser issue.

Here is why.
If you look at the code snippet someone copy and pasted you will see
Content-Encoding: gzip. This means that the server is sending the
content compressed by gzip then the browser should uncompress. This is
compression aids response times and all browsers are built to handle it.

Given this, the suggestions about cache and cookies might help.

As for the WSOD, they aren't seeing anything that is showing an issue.
Have you experienced it? If you have and have it happen again could you
record date and time, as well as, also take a look at the source to see
if anything appears?


Thanks.

Tim
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Offline a10t2

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Re: White Pages of Death Support Thread
« Reply #96 on: April 05, 2011, 07:32:21 PM »
also take a look at the source to see
if anything appears?

No source. No file loads at all.
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Offline euge

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Re: White Pages of Death Support Thread
« Reply #97 on: April 06, 2011, 11:21:23 PM »
I just got this several times:



This was a first for me. All I've really had before is severe lag and timeouts. :-\
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Offline denny

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Re: White Pages of Death Support Thread
« Reply #98 on: April 07, 2011, 09:44:17 AM »
Totally weird...I'll email Tim again and ask him to keep an eye on this thread.
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Offline SwashBuckling Drunk

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Re: White Pages of Death Support Thread
« Reply #99 on: April 07, 2011, 01:15:27 PM »
I received this from Tim Sloan, IT director for the AHA...

I had suspected it, but our hosting company confirmed that this error
does appear to be a browser issue.

Here is why.
If you look at the code snippet someone copy and pasted you will see
Content-Encoding: gzip. This means that the server is sending the
content compressed by gzip then the browser should uncompress. This is
compression aids response times and all browsers are built to handle it.

Given this, the suggestions about cache and cookies might help.

As for the WSOD, they aren't seeing anything that is showing an issue.
Have you experienced it? If you have and have it happen again could you
record date and time, as well as, also take a look at the source to see
if anything appears?


Thanks.

Tim




With all due respect, I'm not buying the idea that the problem is (typically) on the client end.  Too many people are having too many similar problems.  Something is whack on the board side of the interwebs.

Offline tim

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Re: White Pages of Death Support Thread
« Reply #100 on: April 07, 2011, 02:55:59 PM »
The gzip error was actually addressing another thread concerning the index.php page downloading to one's local drive versus displaying not this thread about WSOD. Sorry for the confusion.

The hosting provider disabled compression today so the download will be fixed and we will see what it does with the WSOD error.

To reiterate, if you experience the WSOD, please send along date/time, browser, OS, source, etc., so we can examine log files for any indications of what is occurring.

Thank you.

Tim

Offline SwashBuckling Drunk

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Re: White Pages of Death Support Thread
« Reply #101 on: April 07, 2011, 03:58:29 PM »
The gzip error was actually addressing another thread concerning the index.php page downloading to one's local drive versus displaying not this thread about WSOD. Sorry for the confusion.

The hosting provider disabled compression today so the download will be fixed and we will see what it does with the WSOD error.

To reiterate, if you experience the WSOD, please send along date/time, browser, OS, source, etc., so we can examine log files for any indications of what is occurring.

Thank you.

Tim


I bet this fixes the WSOD issue also  (I love guessing stuff)

We don't need no stinking compression :D

Offline punatic

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Re: White Pages of Death Support Thread
« Reply #102 on: April 07, 2011, 06:36:13 PM »
But what about the red Xs instead of avatars?  If my avatar gets compressed it looks like a red X?
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Offline SwashBuckling Drunk

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Re: White Pages of Death Support Thread
« Reply #103 on: April 08, 2011, 08:40:12 AM »
Am I the only one?

After weeks of flawless performance I now regularly get blank pages, I mean zip zero nada zilch butkus nothing...... When I click on "reply", 1 out of 5 or going to my profiles clicking on any of the links on the left...... most frustrating...... :(

Interesting- this thread was started the same day that my index download thing came up.  Let me guess, compression was turned on 12/20/10?

Offline SwashBuckling Drunk

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Re: White Pages of Death Support Thread
« Reply #104 on: April 08, 2011, 09:06:41 AM »
Some mildly interesting observations:

The gzip error was actually addressing another thread concerning the index.php page downloading to one's local drive versus displaying not this thread about WSOD. Sorry for the confusion.

The hosting provider disabled compression today so the download will be fixed and we will see what it does with the WSOD error.

To reiterate, if you experience the WSOD, please send along date/time, browser, OS, source, etc., so we can examine log files for any indications of what is occurring.

Thank you.

Tim


Actually Tim, I believe both issues ARE related.  For me, the index download problem started on 12/20/10 and lasted until 12/22/10.  The issue then went completely away until 3/19/11 and has been getting steadily worse since then (until yesterday’s fix).  Now, check out these WSOD posts:

Here’s how this thread started on 12/20/10 (the same day my index download problem started)-
Am I the only one?

After weeks of flawless performance I now regularly get blank pages, I mean zip zero nada zilch butkus nothing...... When I click on "reply", 1 out of 5 or going to my profiles clicking on any of the links on the left...... most frustrating...... :(



Then, on 12/30/10 we have this (my index download problem went on hiatus after 12/22/10)-

Things seem to be acting normally lately.....



And here the WSOD problem is back on 3/22/11. (Note that I started having the index download problem again on 3/19/11)-

OK got the Youtube vids fixed.....

And now THE WHITE PAGES OF DEATH ARE BACK!........not as bad as before, but just as annoying!  :P :P :P


Thanks for finally getting this fixed!