Author Topic: White Pages of Death Support Thread  (Read 19689 times)

Offline oscarvan

  • Senior Brewmaster
  • ******
  • Posts: 1707
    • View Profile
Re: White Pages of Death Support Thread
« Reply #15 on: December 20, 2010, 09:14:36 PM »
Once again, I cannot reply to the other two threads, so here is thread III.

I just logged on to the forum on a different computer, a brand new iMac, also running 10.6.4 and Safari 5.0.2 and had the same issue.

There is a definite compatability problem here.
Wooden Shoe Brew Works (not a commercial operation) Bethlehem, PA
http://www.woodenshoemusic.com/WSBW/WSBW_All_grain_Setup.html
I brew WITH style..... not necessarily TO style.....

Offline euge

  • I must live here
  • **********
  • Posts: 7247
  • Estilo Casero
    • View Profile
Re: White Pages of Death Support Thread
« Reply #16 on: December 20, 2010, 10:02:30 PM »
Linux. FF browser no problems.
Android. Generic browser no avatars.
Android. Dolphin HD browser. Intermittent avatars.

No blank pages.

Not a real issue for me though.
The first principle is that you must not fool yourself, and you are the easiest person to fool. -Richard P. Feynman

Offline a10t2

  • Official Poobah of No Life.
  • *
  • Posts: 3174
  • Ask me why I don't like Chico!
    • View Profile
    • SeanTerrill.com
Re: White Pages of Death Support Thread
« Reply #17 on: December 20, 2010, 11:38:28 PM »
I am using a MAC, dual Intel, OS 10.6.4 and Safari 5.0.2

I have the same hardware/software setup (except that I'm using X 10.6.5 and Safari 5.0.3) and haven't had any problems. So I guess OS and browser updates would be the first thing to try, although I doubt that's the issue.

On the forums you manage, how much effort do you put into requests from people who get personal right off the bat?
« Last Edit: December 20, 2010, 11:42:09 PM by a10t2 »
Beer is like porn. You can buy it, but it's more fun to make your own.
http://seanterrill.com/category/brewing/

Offline dbeechum

  • Administrator
  • Brewmaster General
  • *****
  • Posts: 2311
  • Pasadena, CA
    • View Profile
    • Experimental Brewing
Re: White Pages of Death Support Thread
« Reply #18 on: December 20, 2010, 11:39:29 PM »
Oscar, can you post your IP as well and we'll make sure the IT gurus take a look.
Drew Beechum - Maltosefalcons.com
- Vote in the AHA GC Election! - http://bit.ly/1aV9GVd  -
-----
Burbling:
Gnome is in the Details
*Experimental Brewing - The Book*
Tap:
Peanut Butter Jelly Time
Tupelo Mead
Farmhouse Brett Saison

Offline punatic

  • Official Poobah of No Life.
  • *
  • Posts: 4582
  • Puna District, Hawaii Island (UTC -10)
    • View Profile
Re: White Pages of Death Support Thread
« Reply #19 on: December 21, 2010, 12:47:24 AM »
I've just been playing through the pain.  I don't like to complain, but since the subject has been brought up...

I have problems on this forum too.  While trying to reply with a quote the page is very unstable.  The cursor jumps all over the entry box while I'm typing.  Trying to highlight text to copy and paste is impossible.  Often times when clicking on a link to a thread it takes 3 or 4 tries to get there, and then when I do get there the page only partially loads.  Many of the avatars now only appear as red Xs.

I use IE8.  When I use my iPhone it is nearly impossible to post a reply.  I too visit multiple forums several times a day.  This is the only one I have problems with.




.
There is only one success: to be able to spend your life in your own way.


AHA Life Member #33907

Offline phillamb168

  • Brewmaster General
  • *******
  • Posts: 2335
  • Lardy, France
    • View Profile
    • My Job
Re: White Pages of Death Support Thread
« Reply #20 on: December 21, 2010, 01:07:14 AM »
Hi there, friendly neighborhood web developer here with my $0.02. Forgive me if I'm saying something that is already known, but given that 1. this problem is happening across multiple platforms and browsers and 2. never, ever ever happens for me and 3. it's a -BLANK- as in white (right?) screen, that tells me it's most likely a server-side problem as opposed to an end-user problem. Furthermore, as a Drupal developer I'm very familiar with ye olde WSOD (white screen of death). Given that this forum has grown by leaps and bounds over the past year, and given that a lot of people are starting to go on vacation and have more time to post/loiter on the forum, this leads me to believe this is most likely a memory or other resource problem. In my mind that's one of the few explanations for intermittent failures.

Denny etc, I'd be happy to try to diagnose the problem if you can't get ahold of your admin types.
I'm on twitter: phillamb168
----
morticaixavier for governing committee!

Offline tumarkin

  • Brewmaster
  • *****
  • Posts: 620
    • View Profile
Re: White Pages of Death Support Thread
« Reply #21 on: December 21, 2010, 04:40:45 AM »
I'm running 10.5.8 and safari 5.0.3

No problems with blank pages and all avatars visible
Mark Tumarkin
Hogtown Brewers
Gainesville, FL

Offline jeffy

  • Brewmaster General
  • *******
  • Posts: 2449
  • Tampa, Fl
    • View Profile
Re: White Pages of Death Support Thread
« Reply #22 on: December 21, 2010, 05:17:12 AM »
I'm using a Mac with 10.6.5 with no problems.  Using a really old version of IE on my home PC also with no issues.
Jeff Gladish, Tampa (989.3, 175.1 Apparent Rennarian)
Homebrewing since 1990
AHA member since 1991, now a lifetime member
BJCP judge since 1995

Offline jeffy

  • Brewmaster General
  • *******
  • Posts: 2449
  • Tampa, Fl
    • View Profile
Re: White Pages of Death Support Thread
« Reply #23 on: December 21, 2010, 05:22:01 AM »
Mine is working fine with 10.6.5 and 5.0.3
Jeff Gladish, Tampa (989.3, 175.1 Apparent Rennarian)
Homebrewing since 1990
AHA member since 1991, now a lifetime member
BJCP judge since 1995

Offline beerocd

  • Senior Brewmaster
  • ******
  • Posts: 1400
    • View Profile
Re: White Pages of Death Support Thread
« Reply #24 on: December 21, 2010, 05:28:06 AM »
What about time of day? HBT used to have issues around peak hours - after dinner. They needed to upgrade.
Can you try first thing in the morning and see if it works for you then?
I, like others - am experiencing no regular issues. Sure it gets weird here and there, but mostly it's working OK.
The moral majority, is neither.

Offline oscarvan

  • Senior Brewmaster
  • ******
  • Posts: 1707
    • View Profile
Re: White Pages of Death Support Thread
« Reply #25 on: December 21, 2010, 05:54:41 AM »
My IP address is 64.121.89.167, but the forums I have been working anyone with admin level privileges can see that. As a further piece of "evidence" I can add that this problem occurs regardless of location, in fact it was doing the other day in Amsterdam.

And yes, the problem is a completely blank screen.

Quote
On the forums you manage, how much effort do you put into requests from people who get personal right off the bat?

Quite a bit. I ask a few questions. There are some obvious problems, like log in issues, that are on the user side that can be easily resolved. I recommend restarts, cookie dumps etc. If that doesn't help I forward the matter to the technical people. (I am not a database qualified person.)
Wooden Shoe Brew Works (not a commercial operation) Bethlehem, PA
http://www.woodenshoemusic.com/WSBW/WSBW_All_grain_Setup.html
I brew WITH style..... not necessarily TO style.....

Offline oscarvan

  • Senior Brewmaster
  • ******
  • Posts: 1707
    • View Profile
Re: White Pages of Death Support Thread
« Reply #26 on: December 21, 2010, 05:56:43 AM »
Time of day makes no difference. When I'm in Europe I'm posting at 4am US time. It was doing it last night, and now at 7.55 am. Took three tries to post this reply.
Wooden Shoe Brew Works (not a commercial operation) Bethlehem, PA
http://www.woodenshoemusic.com/WSBW/WSBW_All_grain_Setup.html
I brew WITH style..... not necessarily TO style.....

Offline denny

  • Administrator
  • I must live here
  • *****
  • Posts: 11706
  • Noti OR [1991.4, 287.6deg] AR
    • View Profile
    • Dennybrew
Re: White Pages of Death Support Thread
« Reply #27 on: December 21, 2010, 08:35:25 AM »
Oscar, please understand that I was not taking your problem lightly.  But I'm a volunteer with limited ability to do anything technical with this forum.  If I can't reproduce your problem and if no one else reports it, I don't know where to start looking in my limited bag of tricks. If it is indeed a server side issue, I'm completely out of luck because I have no access to the server. I've sent an email to the AHA web team asking them to look into this.  I hope they'll have a speedy and successful solution for you.
Life begins at 60.....1.060, that is!

www.dennybrew.com

The best, sharpest, funniest, weirdest and most knowledgable minds in home brewing contribute on the AHA forum. - Alewyfe

Offline bluesman

  • Global Moderator
  • I must live here
  • *****
  • Posts: 8689
  • Delaware
    • View Profile
Re: White Pages of Death Support Thread
« Reply #28 on: December 21, 2010, 11:00:46 AM »
Mine is working fine with 10.6.5 and 5.0.3


+1

all's well here too...this is a mystery to me.
Ron Price

Offline denny

  • Administrator
  • I must live here
  • *****
  • Posts: 11706
  • Noti OR [1991.4, 287.6deg] AR
    • View Profile
    • Dennybrew
Re: White Pages of Death Support Thread
« Reply #29 on: December 21, 2010, 11:28:54 AM »
The AHA web team is now on this on their own and with the co. that provides our web services.  They're checking logs and other stuff.  It would sure help if someone else had this problem!  So far, none of us has been able to replicate it.  FWIW, this came from the web team...

"I've searched around some on SMF and haven't anything with this issue exactly. Find some topics mentioning blank pages but doesn't seem to be
this issue.  I run both Ubuntu and Windows 7 and loaded the forum in Chrome and FF on Ubuntu and Chrome, FF, and IE on Windows and cannot duplicate the issue."
« Last Edit: December 21, 2010, 11:30:36 AM by denny »
Life begins at 60.....1.060, that is!

www.dennybrew.com

The best, sharpest, funniest, weirdest and most knowledgable minds in home brewing contribute on the AHA forum. - Alewyfe