Author Topic: White Pages of Death Support Thread  (Read 19672 times)

Offline dbeechum

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Re: White Pages of Death Support Thread
« Reply #30 on: December 21, 2010, 12:25:32 PM »
Just to followup - The AHA IT department is waiting to hear back from the hosting service and yup, we're exploring ye olde white screen of memory death.

Is anyone other than Oscar seeing WSODs? (If yer not, don't worry about replying) we just want more data.
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Offline Mikey

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Re: White Pages of Death Support Thread
« Reply #31 on: December 21, 2010, 02:12:26 PM »
My pages sometimes load without any graphics whatsoever. There are only the active links all shoved to the left. It'll do this once or twice and then it's back to normal.

Sometimes it will load the background, but not all of the icons. Again, this only happens a few times a day.Most of the time it's normal.

Offline dbeechum

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Re: White Pages of Death Support Thread
« Reply #32 on: December 21, 2010, 02:32:15 PM »
Thanks for the additional info.

I just talked with Tim at the AHA and they went deep diving into the server logs to see what there was to see and sadly nothing glaring appeared. But having said that, they're tinkering with some parameters and whanging the flang-doodle to attempt to give more breathing room.

If you notice anything else, please help out and post as soon as you're able to: the date/time and activity you were doing and what you saw. This will help focus the digging.
Drew Beechum - Maltosefalcons.com
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Offline Slowbrew

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Re: White Pages of Death Support Thread
« Reply #33 on: December 21, 2010, 03:07:38 PM »
Drew, Since I work in IT the little intermittent web page errors tend to roll off and get forgotten pretty quick.  I don't know if it helps but yesterday around 11:30 CST when I jumped over this forum and hit the "Unread" link I got the normal page but no threads listed.  I hadn't been on for 2 or 3 hours so that was a bit weird.  Once in awhile I'll mark all forums read and come back a few minutes later and see a list of 300 unread threads. 

I don't have much web troubleshooting experience but I've done a ton of file server and DB server troubleshooting.  My first thought is the database server on the back end is timing out on some requests.  Maybe memory (having to swap too much), malformed packets or a networking issues (packets not getting from the app server to the DB server and.or back fast enough which can cause the user thread to hang.

Just me doing what a very large bank pays me to do, ramble aimlessly until I stumble across a problem cause, that is.   ;D

Good luck!  These type of problems can be very difficult to ferret out.

Paul
Where the heck are we going?  And what's with this hand basket?

Offline oscarvan

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Re: White Pages of Death Support Thread
« Reply #34 on: December 21, 2010, 03:13:50 PM »
Thanks Denny, I appreciate it. I will let you know if anything changes. To recap:

The WPOD (White page of death) is happening on two different machines, at what appears to be random intervals. Both machines are MAC's running 10.6.4 and Safari 5.0.2 One machine travels and experiences the problem in different locations, to include different continents.

Loading posts is never a problem. Pages affected are, in order of severity: Everything on the left side of the profile page (but not the profile page itself) replies, and writing pm's
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Offline denny

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Re: White Pages of Death Support Thread
« Reply #35 on: December 21, 2010, 03:22:35 PM »
Thanks Denny, I appreciate it. I will let you know if anything changes. To recap:

The WPOD (White page of death) is happening on two different machines, at what appears to be random intervals. Both machines are MAC's running 10.6.4 and Safari 5.0.2 One machine travels and experiences the problem in different locations, to include different continents.

Loading posts is never a problem. Pages affected are, in order of severity: Everything on the left side of the profile page (but not the profile page itself) replies, and writing pm's

Oscar, take a look at Drew's response back in the original thread.  There's a lot of action, but no answers.  And BTW, I hope you appreciate my restraint in not talking about the platform you're using!  ;)
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Offline bonjour

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Re: White Pages of Death Support Thread
« Reply #36 on: December 21, 2010, 03:28:08 PM »
Oscar,
Any chance you can try Safari 4 to see if Safari 5 cam be eliminated as a cause?

Thanks
Fred Bonjour
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AHA Governing Committee; AHA Conference, Club Support & Web Subcommittees



Everything under 1.100 is a 'session' beer ;)

Offline denny

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Re: White Pages of Death Support Thread
« Reply #37 on: December 21, 2010, 03:59:24 PM »
Paul, wouldn't that affect more users, though?  I'm on here more than most people and I've never had a hint of trouble.  I guess I probably just jinxed myself!
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Offline EHall

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Re: White Pages of Death Support Thread
« Reply #38 on: December 21, 2010, 04:52:18 PM »
funny... no one has mentioned that this could possibly be a PEBCAK issue...
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Offline dbeechum

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Re: White Pages of Death Support Thread
« Reply #39 on: December 21, 2010, 04:54:35 PM »
Could be, but truthfully the server is going through some growing pains and it maybe related to the more db heavy pages.

Oscar, have you run any testing without browser plugins? The IT crew had some worries about HTTP 304 responses to your IP address.
Drew Beechum - Maltosefalcons.com
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Gnome is in the Details
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Offline oscarvan

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Re: White Pages of Death Support Thread
« Reply #40 on: December 21, 2010, 07:03:34 PM »
Could be, but truthfully the server is going through some growing pains and it maybe related to the more db heavy pages.

Oscar, have you run any testing without browser plugins? The IT crew had some worries about HTTP 304 responses to your IP address.

I have not, nor have I ever. I would have to do some research as to how to disable those.
Wooden Shoe Brew Works (not a commercial operation) Bethlehem, PA
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I brew WITH style..... not necessarily TO style.....

Offline oscarvan

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Re: White Pages of Death Support Thread
« Reply #41 on: December 21, 2010, 07:04:50 PM »
Oscar, take a look at Drew's response back in the original thread.  There's a lot of action, but no answers.  And BTW, I hope you appreciate my restraint in not talking about the platform you're using!  ;)

I won't make fun of yours if you won't make fun of mine...... ;D

As far as going back to an older version of Safari.... not something Apple users do very easily. I wouldn't know where to get one, or how to un-install 5.......Once a version is gone, it's gone.
« Last Edit: December 21, 2010, 07:06:49 PM by oscarvan »
Wooden Shoe Brew Works (not a commercial operation) Bethlehem, PA
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Offline bonjour

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Re: White Pages of Death Support Thread
« Reply #42 on: December 21, 2010, 07:12:05 PM »
good enough,

could you try another browser, other than safari 5, firefox maybe?
Fred Bonjour
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AHA Governing Committee; AHA Conference, Club Support & Web Subcommittees



Everything under 1.100 is a 'session' beer ;)

Offline oscarvan

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Re: White Pages of Death Support Thread
« Reply #43 on: December 21, 2010, 07:24:40 PM »
good enough,

could you try another browser, other than safari 5, firefox maybe?

EXCELLENT IDEA..... Now logged in with Firefox and was able to reply to this thread, whereas Safari was giving me the WPOD again.

Let me interface this way for a while and see what happens.
« Last Edit: December 21, 2010, 07:26:46 PM by oscarvan »
Wooden Shoe Brew Works (not a commercial operation) Bethlehem, PA
http://www.woodenshoemusic.com/WSBW/WSBW_All_grain_Setup.html
I brew WITH style..... not necessarily TO style.....

Offline oscarvan

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Re: White Pages of Death Support Thread
« Reply #44 on: December 21, 2010, 07:28:20 PM »
No problems with the Profile pages either. So, there is a preponderance of evidence that Safari is the Culprit. Something to pass on to the IT folks.

FWIW, I never have any problems with my iPhone either.
Wooden Shoe Brew Works (not a commercial operation) Bethlehem, PA
http://www.woodenshoemusic.com/WSBW/WSBW_All_grain_Setup.html
I brew WITH style..... not necessarily TO style.....