Author Topic: Miller Lite quality control and customer care story.  (Read 1070 times)

Offline pyrite

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Miller Lite quality control and customer care story.
« on: July 02, 2010, 03:08:27 PM »
My dad has been drinking Miller Lite since I was a kid.  Since I can remember I would sneek in sips when his head was turned, so I know what a quality fresh tasting Miller Lite Pilsner is.  For the last three weeks I’ve purchased 3 different 36 super packs at the same Costco.  In every can of beer I crack open and pour into a glass I get an overpowering off smell/flavor, which may be due to sulfur and or acetaldehyde (I can’t really tell the difference because my pallet has not been trained to distinguish) .  So I called the 1800 number on the can.  

To make a long story short after I spoke with the representative she offered me an $18 miller liter voucher, but I instead said, I was more interested in finding out what that off flavor was.  So their analysis department is going to send a reciver package to collect the full can of Miller Lite so that it can be analyzed for quality control.  Once the analysis has been completed I will be sent a copy of the quality control analysis report.

« Last Edit: July 02, 2010, 03:10:24 PM by pyrite »
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Offline a10t2

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Re: Miller Lite quality control and customer care story.
« Reply #1 on: July 02, 2010, 03:19:27 PM »
Dude, that's awesome! Are they going to NDA you, or can you share?
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Offline pyrite

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Re: Miller Lite quality control and customer care story.
« Reply #2 on: July 02, 2010, 03:21:27 PM »
I don't know what NDA means, but what ever I get, I'll post.
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Offline dbeechum

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Re: Miller Lite quality control and customer care story.
« Reply #3 on: July 02, 2010, 03:32:14 PM »
NDA = Non-Disclosure Agreement - basically, it's a piece of paper they may have you sign that says "I can't tell anyone the things I learned from them under some sort of penalty".

E.g. - keep a secret or we'll hit you for some punishment.
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Offline majorvices

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Re: Miller Lite quality control and customer care story.
« Reply #4 on: July 02, 2010, 03:37:24 PM »
Exactly. And we will all be expecting PMs with the whole story. Strictly between us, of course. ;)
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Offline pyrite

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Re: Miller Lite quality control and customer care story.
« Reply #5 on: July 02, 2010, 03:43:21 PM »
NDA,oh, gotcha.I was just curious to know if what I tasted was throughout the batch or just restricted to the 3-36 super packs I bought from costco. If that overpowering off smell/taste was throughout the whole batch kinda seems weird that they would let such a huge error slip through.   Like if customers would not notice.  In the 8 years that I illegally took sips from my dad's beer can, and the 8 years that I've legally been drinking that Lite beer I have never tasted an off flavor.  I wonder if there is more to come.
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Offline pyrite

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Re: Miller Lite quality control and customer care story.
« Reply #6 on: July 02, 2010, 03:43:53 PM »
Exactly. And we will all be expecting PMs with the whole story. Strictly between us, of course. ;)

No doubt.. ;)
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Offline enso

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Re: Miller Lite quality control and customer care story.
« Reply #7 on: July 02, 2010, 04:28:06 PM »
...Like if customers would not notice.  In the 8 years that I illegally took sips from my dad's beer can, and the 8 years that I've legally been drinking that Lite beer I have never tasted an off flavor.  I wonder if there is more to come.

Or it could possibly be that your pallet has become more trained/adept than it used to be and you are just now noticing something that was there all along?

I know my tastes changed very much after I had been brewing for a while.  Suddenly I found beers I used to really like were flawed in unacceptable ways.
Dave Brush

Offline pyrite

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Re: Miller Lite quality control and customer care story.
« Reply #8 on: July 02, 2010, 04:48:07 PM »
...Like if customers would not notice.  In the 8 years that I illegally took sips from my dad's beer can, and the 8 years that I've legally been drinking that Lite beer I have never tasted an off flavor.  I wonder if there is more to come.

Or it could possibly be that your pallet has become more trained/adept than it used to be and you are just now noticing something that was there all along?

I know my tastes changed very much after I had been brewing for a while.  Suddenly I found beers I used to really like were flawed in unacceptable ways.

touché...That may indeed be so..  I found that to be true one time when drinking New Castle brown ale.  I used to drink New Castle all through college and after going back to it most recently, It made me want to gag, just a little though.  But that maybe due to associated memories with over indulging in a game of kings cup with that fine brown ale.
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Offline beerocd

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Re: Miller Lite quality control and customer care story.
« Reply #9 on: July 02, 2010, 05:19:44 PM »
You're screwed! Once you post what you know - they're gonna whack you (and not in a good way)  :o
Heck you might only make it half way through the post and before you can hit send.......@%%@
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                                                                                                                                                    $%^&*(
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Offline brewballs

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Re: Miller Lite quality control and customer care story.
« Reply #10 on: July 02, 2010, 08:31:04 PM »
If you agree to an NDA, then honor it.
Change it back.

Offline pyrite

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Re: Miller Lite quality control and customer care story.
« Reply #11 on: July 02, 2010, 08:47:52 PM »
If you agree to an NDA, then honor it.

Okay I will. Strength and Honor just like a true-Gladiator
If you don't get in over your head, how are you ever going to know how tall you are.