I like mine. Very convenient for the New England winters and only requires a 15A outlet. The boil isn't the best I've seen, but I've improved that by using a reflectix wrap (they also sell Graincoats for them that would probably be better). The recirculating mash is nice and the chiller it comes with is great. One pass drops the wort from 212 to about 75-80, depending on the groundwater temp.
It's a little limiting for bigger grain bills, but you just need to adjust your batch size to accomodate. I think I've gotten 18lbs in mine and that just about the limit.
Clean up is easy as you cycle cleaner through the pump, chiller, recirc arm and then cycle clean water (just make sure to blow out any water in the chiller when done).
I also find I need a hop spider with mine so it doesn't clog up the filter in the bottom of the kettle.
I have a timer I set so I can get my strike water heating before I walk up or on the way home from work. I have the original controller, but I think the new one has this feature already, as well as bluetooth connectivity.