The Art of Inclusive Communication

This webinar will help participants explore their own personal and cultural identities and learn how they relate to communication styles; how these different styles can sometimes be the root of communication breakdown; and, most importantly, how you can learn to recognize when a communication breakdown is happening, so that you can do something about it.

Participants will study a model for understanding intercultural awareness and learn skills that help their own development in diverse settings. Fun yet thought-provoking exercises help participants learn about how the unwritten rules we live by are not always universal. Diversity, in the fullest sense of the word, which includes not only race and ethnicity but also gender, sexual orientation, age, lifestyle, and abilities, is explored and valued. Recognition of the advantages some have, and the history of exclusion will be touched upon in a way that helps people move forward together. Additionally, we will look at how respectful communication can address difficult comments from others that might be considered racist, sexist, ageist, homophobic, or in other ways, derogatory to others. All of this will be done in a safe and respectful learning environment.

Learning Objectives

  • Understand and value others’ perspectives. Value the different lenses through which others perceive situations.
  • Appreciate how working through conflict can help relationships build and grow stronger.
  • Have more confidence to engage in serious conversation with peers who have different points of view.
  • Find common ground with co-workers and clients.

About the Speakers


Marc Meyer, National Conflict Resolution Center, Director of Operations

Marc A. Meyer is currently the Director of Operations at the National Conflict Resolution Center (NCRC) headquartered in San Diego, California. As Director of Operations at NCRC Marc focuses most of his time on managing the various training projects for NCRC’s Training Institute and supporting NCRC projects organization-wide. Marc also directs the day-to-day operations at all NCRC’s offices.

Marc has been involved with NCRC since 2006, when he worked as an intern in the NCRC’s Community division. After his internship, he became a small claims court mediator and hearing officer for NCRC from 2005 to 2009. As a mediator, Marc has mediated over 100 cases, and as a Hearing Officer has administered over 50 hearings. He was hired as a full-time staff member in 2009. Since then, Marc has played a pivotal role in the growth of NCRC’s training initiatives, being the primary driver of creating systems to manage the exponential growth. Marc has helped to lead the organization from conducting twenty-five trainings per year to now conducting over six hundred trainings per year.

Marc had his first craft beer in 1993; a Redhook ESB. He has been hooked ever since.

emma celeste

Emma Celeste, National Conflict Resolution Center, Assistant Project Manager

Emma Celeste, a San Diego native, graduated from Seattle University with degrees in both Strategic Communication and Media Studies and Spanish. She is the current Assistant Project Manager with National Conflict Resolution Center and works closely with the Live Well San Diego program as well as the university projects.

Emma has had the opportunity to work with the Brewers Association, the San Diego Brewers Guild, and other local breweries in the facilitation of The Art of Inclusive Communication and The Bystander Challenge. Emma has a passion for teaching and uses her past experiences in working within schools to help her better engage participants and facilitate workshops.

Wellness & Inclusion Resources

Together with the Brewers Association, the American Homebrewers Association (AHA) provides resources to encourage mental well-being and foster Diversity, Equity, and inclusion (DEI) in the homebrewing community.

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